Senior Quality Assurance Specialist
Full-time
TEMU
Position Note
This role sits within our Customer Service Quality Assurance (QA) function, supporting e-commerce operations. Candidates with e-commerce customer service / QA experience are preferred. This is an on-site position and may require shift work / rotating schedules based on business needs. The responsibilities and requirements below are the general description of this position.Responsibilities
1.Conduct deep-dive Root Cause Analysis (RCA) on complex operational bottlenecks and systemic quality trends; generate strategic insights and actionable reports to support business decision-making. 2.Refine and maintain the overarching quality evaluation framework, grading rubrics, and scoring standards. 3.Independently lead complex QA initiatives and special projects to drive continuous process, policy, and efficiency improvements. 4.Facilitate cross-team calibration sessions and quality enablement to align standards across functions, driving overall service quality and operational productivity. 5.Partner with and support multiple business lines, ensuring consistent quality standards and operational resilience across all domains. 6.Coach and mentor junior and new QA team members, driving onboarding programs and professional guidance. 7.Handle complex case reviews, policy dispute escalations, and high-level audits to ensure strict compliance.About You
1.Bachelor's Degree preferred.
2.Minimum 3 years of working experience in the related field is required for this position. 3.Proficient in structured problem‑solving, quality tools and statistical data analysis. 4.Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace. 5.Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members. At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Apply today to join Temu and be part of a dynamic and innovative company.Vacancy posted 21 hours ago
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