Business Process Analyst

Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

GPB Success Business Process Analyst

JOB DESCRIPTION

We are looking for a seasoned professional Business Process Analyst to support an enterprise-wide transformation into a platform business. This role is responsible for documenting current-state Sales and Go-to-Market business processes, analyzing gaps and inefficiencies, identifying opportunities for automation and AI enablement, assessing the effectiveness of system usage, and developing recommendations that shape the future state.

The ideal candidate has at least 5 years of experience with large global companies, preferably those with 20,000 or more employees, and has successfully collaborated with cross-functional teams across regions. They must have strong process analysis, be highly skilled at creating clear process documentation, developing executive-ready presentations, and presenting findings and recommendations to senior leaders.

As an individual contributor, they will work cross-functionally with the Global Platform Business organization, regional teams, and local country teams. This role will report to our Executive Director of the GPB Success Organization.

KEY DUTIES AND RESPONSIBILITIES

Current-State Process Documentation

• Partner with business stakeholders across global functions to understand existing processes, workflows, handoffs, pain points, controls, and system interactions.

• Document current-state processes using tools such as Microsoft Visio, Miro, or similar process mapping platforms.

• Capture process inputs, outputs, decision points, roles and responsibilities, system touchpoints, dependencies, risks, and exceptions.

• Facilitate workshops, interviews, and working sessions with business users, process owners, technology teams, and operational leaders.

Process Analysis and Gap Identification

• Analyze current-state processes to identify:

 Process gaps

 Inefficiencies

 Bottlenecks

 Manual workarounds

 Duplicate activities

 Unclear ownership

 Control weaknesses

 Data quality issues

 Underutilized systems or capabilities

• Assess where existing systems are not being used effectively or where business teams are relying on offline tools, manual tracking, spreadsheets, or inconsistent practices.

• Translate analysis into clear insights, business impacts, and prioritized improvement opportunities.

Automation, AI, and Technology Enablement

• Identify opportunities where automation, AI, workflow tools, analytics, or system enhancements can improve speed, accuracy, scalability, user experience, and operational efficiency.

• Partner with Sales, Go-to-market, technology, data, product, and business teams to evaluate the feasibility and potential value of automation and AI use cases.

• Recommend practical solutions that align with business goals, platform strategy, and change readiness.

• Help distinguish between process issues, system configuration issues, user adoption gaps, and opportunities requiring new technology capabilities.

Future-State Design and Recommendations

• Develop future-state process maps, operating models, and recommendations that improve business performance and scalability.

• Define business requirements, user needs, process controls, and success measures for future-state solutions.

• Support business case development by articulating expected benefits, risks, dependencies, and implementation considerations.

• Provide structured recommendations that are actionable, practical, and aligned to enterprise transformation priorities.

Stakeholder Engagement and Communication

• Work effectively with cross-functional global teams across regions and countries, i.e., operations, technology, finance, HR, legal, compliance, sales, and GPB.

• Create polished, executive-ready presentations that summarize current state, findings, gaps, recommendations, and future-state options.

• Confidently deliver presentations to senior leaders, steering committees, project teams, and stakeholder groups.

• Build trust with stakeholders by facilitating productive discussions, managing competing viewpoints, and driving clarity.

Qualifications and Experience

• Bachelor’s degree is required; a master’s degree is preferred.

• At least 5 years of experience in supporting or working on global transformation initiatives within organizations of around 20,000+ employees.

• Demonstrated expertise in technology and digital transformations, enterprise system implementations, process modernization, or automation projects.

• Proven ability to document current processes, pinpoint gaps, and design improvements for future processes.

• Experience in understanding Sales and Go-to-Market processes, and evaluating enterprise systems such as ERP, CRM, customer support, workflow management, or collaboration tools—and identifying ways to improve their adoption, workflows, reporting, or integration—is important.

• Support for change management, training, adoption strategies, and operational readiness is also necessary.

Process Mapping and Tools

• Advanced proficiency in creating business process maps using Microsoft Visio or Miro.

• Ability to create process documentation at multiple levels, including:

 High-level value streams

 Swimlane diagrams

 Detailed workflows

 System interaction flows

 RACI or role-based process views

COMPETENCIES

Analytical and Process Skills

• Strong process analysis, problem-solving, and critical thinking skills.

• Ability to break down complex business processes into clear, structured documentation.

• Skilled at identifying root causes, inefficiencies, risks, and opportunities for improvement.

• Ability to connect process performance to business outcomes such as cost, cycle time, quality, compliance, customer experience, and employee productivity.

Sales and Go-to-Market Expertise

• Demonstrated experience analyzing and improving Sales and Go-to-Market processes, including lead-to-cash, opportunity management, pipeline management, account planning, forecasting, territory planning, quoting, contracting, renewals, and customer handoffs.

• Strong understanding of how Sales, Marketing, Customer Success, Finance, Operations, Legal, and IT collaborate across the Go-to-Market lifecycle, with the ability to identify process gaps, ownership issues, data inconsistencies, system adoption challenges, and automation opportunities across these functions.

• Proven ability to work with sales leaders and GTM stakeholders to document current-state workflows, assess CRM and sales technology usage, recommend future-state improvements, and translate business needs into actionable process, system, reporting, and enablement recommendations.

Technology and Transformation Skills

• Solid understanding of enterprise technology environments and how systems support business processes.

• Ability to identify opportunities for:

 Workflow automation

 AI-assisted processes

 Reporting and analytics improvements

 System adoption improvements

 Data standardization

 Process digitization

 Integration improvements

• Comfortable translating business needs into functional requirements and solution recommendations.

Communication and Presentation Skills

• Strong written and verbal communication skills. Ability to create clear, professional, and executive-ready PowerPoint presentations.

• Confident presenting findings, recommendations, and future-state concepts to leadership and stakeholder audiences.

• Ability to facilitate workshops, ask thoughtful questions, challenge assumptions, and drive alignment.

• English language proficiency required.

Collaboration and Leadership Behaviors

• Able to work independently while managing multiple priorities.

• Strong stakeholder management skills across all organizational levels.

• Comfortable working in a matrixed, global environment. Able to influence without direct authority.

• Not afraid to raise risks, challenge inefficient practices, and recommend practical improvements.

• Able to work across time zones and cultures; flexible schedule to support global teams.

This is not a complete listing of the job duties. It represents what you will be doing, and you may not perform all these duties.

Other Information:
-Work Schedule: NA and EMEA Shift

-Work Setup: Hybrid (10x a month RTO)