Senior Workforce Planning & Analytics Analyst (Onsite/Hybrid)

Location: Manila, Philippines Work Setup: Hybrid, with onsite work required during the initial month Schedule: Midshift The Role The Senior Workforce Planning & Analytics Analyst will support workforce and operational decision-making through forecasting, capacity planning, workforce analytics, and business intelligence. Working closely with Operations Managers, the role will assess workload, productivity, staffing, capacity, and service requirements to determine appropriate workforce levels. This person will provide an independent, data-driven view of workforce requirements and challenge staffing assumptions when necessary. The role requires strong hands-on Workforce Management experience, particularly in workforce planning and capacity analysis, combined with strong Tableau capability. What You Will Do Develop and maintain short- and medium-term workforce forecasts based on workload, productivity, service requirements, and expected business demand. Determine appropriate FTE requirements by analyzing workload, available capacity, productivity, shrinkage, operating hours, skill requirements, and service targets. Partner closely with Operations Managers to review staffing requirements and challenge FTE assumptions using workforce data and capacity models. Identify overcapacity, understaffing, productivity gaps, skill gaps, and other workforce risks, and recommend appropriate actions. Develop workforce scenarios to support hiring, redeployment, workload migration, operational changes, and other business decisions. Perform scheduling and coverage analysis based on workload patterns, operating hours, leaves, training, shrinkage, and peak periods. Build, maintain, and improve Tableau dashboards covering workforce and operational performance. Analyze trends and variances across workload, FTE, productive hours, productivity, utilization, shrinkage, backlog, SLA, and other relevant operational metrics. Translate workforce data into clear insights and recommendations for Operations and management stakeholders. Support monthly management reporting, governance reviews, and QBRs with workforce analysis and performance commentary. Maintain consistent KPI definitions, calculations, assumptions, and reporting standards. Validate workforce data and investigate significant reporting or performance variances. Promote effective use of workforce analytics and self-service reporting across the organization. What You Bring Mid to senior-level experience in Workforce Management, Workforce Planning, Capacity Planning, Resource Planning, or Workforce Analytics. Strong hands-on experience in workload forecasting, capacity planning, FTE modelling, and workforce planning. Strong understanding of productivity, shrinkage, utilization, staffing, scheduling, service levels, and workforce capacity. Strong hands-on experience with Tableau, including dashboard development, data analysis, and reporting. Strong analytical skills with the ability to interpret workforce data and translate findings into business recommendations. Experience conducting scenario and what-if analysis for staffing, workload, productivity, and capacity changes. Strong stakeholder management and communication skills, including the confidence to challenge staffing assumptions using data. Experience working directly with Operations Managers or operational leadership. Advanced Microsoft Excel skills. Power BI experience is an advantage. Experience within a Shared Services environment is strongly preferred. Experience supporting complex, multi-team, or multi-location operations is an advantage. Willing and able to work on a midshift schedule. Willing to work onsite during the initial month as part of the onboarding and transition period.