Process Automation Engineer
Full-time
QBE Group Shared Services Centre
Primary Details Time Type: Full timeWorker Type: EmployeeResponsible to perform a DevOps capability to build complex automation solutions in iterations such as but not limited to EUDA (macros/VBAs), robotics/RPAs, web services, and to operationalise support via incident management and enhancements following an Automation Governance and Delivery model. Primary Responsibilities
- Work closely with the Business Process Re-engineering team, business stakeholders and other functions to understand business and solution needs, and translate into robust, efficient, and scalable technical designs
- Build complex automation solution using RPA technologies, other relevant programming language/platform in completing the initiative
- Actively participate in implementing and maintaining process engineering and agile best practices across the delivery model, including continuous integration / continuous delivery; build, test and deployment automation; and quality focused development practices
- Driving an engineering focus and quality-first approach during the governance and delivery life cycle
- Identify, define, document and advocate for the most appropriate way to implement end-user requirements to achieve stated business goals objectives and achieve the product vision, whilst remaining aligned with Operational Excellence target operating model and roadmap
- Identify and define re-usable design patterns that address common needs which are robust, flexible, and extensible
- Engage and initiate solution discussions, including producing and demonstrating high fidelity prototypes of proposed solution components, and demonstrate these to senior stakeholders, to gain feedback for a desired outcome Required Education
- Bachelor's Degree or equivalent combination of education and work experience Required Experience
- NA Preferred Competencies/Skills
- Strong problem-solving and analytical skills
- Skilled in one or more RPA technologies (e.g. Open Span- Pega robotics, UiPath, Automation Anywhere, Blue Prism, Power Automate/Apps)
- Able to do process analysis, solution design and implementation
- Comfortable to do technical requirements, tool/system(s) testing, including UAT and bug fixes
- Good verbal and written English communication skills, and can deal with all levels of management both in GSSC and onshore
- Can do facilitation and data gathering skills as required
- Process/Solution flow design and optimisation
- Background in Project Management
- Good stakeholder management skills
- Able to mentor/coach Process Automation Engineers
- Adaptable to change and able to work in a highly dynamic environment
- Ability to manage and lead multiple automation initiatives; ability to work with centre-wide and regional projects
- Strong agility and flexibility Preferred Experience
- 5+ years of experience in Pega Robotics or any RPA tool (UiPath, Automation Anywhere, Blue Prism), Power Automate/Apps
- At least 8+ years of professional experience in programming (including scripting /coding), .Net, Python, VBA, SharePoint Development, SQL and relational databases, and application development
- Has been involved in multiple automation initiatives that delivered tangible benefits
- At least 2 year’s experience in the financial services industry, preferably in insurance
- Working experience in a consulting or shared services environment preferred
- Graduate degree in IT or Software Engineering Preferred Knowledge
- Advanced knowledge on programming concepts using any of the following language C/C++, Python, VB Script, Ruby, Java, JS, .Net
- Advanced knowledge of technical architecture for Automation/RPA projects
- Expertise of extensible and scalable solutions
- Knowledge of risk and internal control concepts and experience in applying them to coding standards of various technology solutions and aligned to business processes
- Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management
- Preferably with knowledge in the Insurance industry QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
- All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Automation Development, Business Process Analysis, Communication, Critical Thinking, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Managing performance, Negotiation, Process Development (PD), Process Improvements, Risk Management, Robotic Process Automation, Stakeholder Management, Team Management How to Apply:
Vacancy posted 1 day ago
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