Customer Service Representative
Full-time
Sonak Sports Specialists, Inc
- Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support
- Handle and resolve a variety of post-purchase concerns, including:
- Assist customers with order placements, helping them navigate the website or app and confirm product availability
- Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns
- Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhance the shopping experience
- Collaborate with internal teams (logistics, sales, inventory, and marketing) to gather accurate information and ensure a seamless resolution of customer concerns
- Record customer feedback and recurring issues to help improve products, services, and processes
- Ensure all customer interactions align with the company’s tone of voice and brand values
- Meet performance targets, such as response time, resolution time, and customer satisfaction ratings
-Refund and return requests (including defective or incorrect items)
-Points accreditation
-Order cancellations and changes before dispatch
-Out-of-stock (OOS) issues, including suggesting alternatives or providing updates
Vacancy posted 3 days ago
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