Field Support Technician
Full-time
Apollo Technologies Incorporated
Job description:
Job Summary
Field Technical Support is responsible for providing on-site technical support, corrective and preventive maintenance within the assigned area. This role ensures continuous operations by resolving issues related to POS systems, network connectivity, modems, kiosks, and other Apollo deployed IT equipment. The position requires daily field travel via motorcycle to perform rapid troubleshooting, incident resolution, and coordination with internal teams and service providers.
Specific Duties and Responsibilities
On-Site Technical Support
- Perform daily field visits to assigned establishments.
- Diagnose and resolve POS hardware and software issues to minimize establishment downtime.
- Troubleshoot modems, routers, switches, and network infrastructure of an establishment.
- Restore and maintain primary and secondary internet links from two different service providers.
- Handle kiosk system concerns, including connectivity, application errors, and peripheral devices.
Incident Response & Resolution
- Respond to service tickets and urgent technical escalations within SLA.
- Conduct root cause analysis and implement corrective actions during onsite visits.
- Provide immediate workaround solutions for critical store operations.
Preventive Maintenance
- Perform routine system health checks for POS, network devices, and kiosks.
- Ensure proper cable management, power stability, and equipment functionality.
- Validate modem signal strength and link performance.
Coordination & Escalation
Coordinate with:
- a) Network and systems support teams
- b) Internet service providers (for link outages and intermittent connectivity)
- c) Store operations for issue validation and resolution confirmation
- Escalate unresolved or recurring incidents with complete technical findings.
Documentation & Reporting
Submit daily field service reports including:
- Issues encountered
- Actions taken Resolution status
- Parts replaced (if any)
- Update ticketing systems/apps with accurate troubleshooting steps and closure notes.
- Maintain an inventory of tools, spare parts, and company-issued equipment.
Customer & Store Support
- Assist establishment personnel with basic technical guidance and system usage.
- Ensure minimal business disruption during troubleshooting activities.
- Provide status updates to stakeholders for transparency and tracking.
Compliance & Safety
- Follow company IT standards, security policies, and operational procedures.
- Ensure safe motorcycle operation and proper handling of IT equipment during field travel.
Qualifications & Skills
Work Experience
- At least 2 years of experience in all field IT work
- Preferably with background in the modem, routers, POS and kiosk
Educational Background
- Graduate with bachelor’s degree in IT or related course
Other Knowledge and Skills Requirements
- Honest, hard-working, flexible and a team player
- Able to drive a motorcycle and has an active driver’s license
- Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information
Work set up:
- Field-based role covering multiple stores in the assigned area
- Daily travel using a company or personal motorcycle
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Field Support Technician in Davao del Sur vacancy
- ...Troubleshooting and Problem-Solving: Diagnose technical issues, provide on-site solutions, and escalate complex problems to higher support when needed. Customer Interaction and Reporting: Communicate effectively with clients to explain technical processes, provide training...
15000 - 20000 Php
...secondary sales and growth objectives on a monthly, quarterly, semi-annual &/or annual basis. Organizes and establishes appropriate field activities to promote Biostadt products through : # Commercial Demo Plot – Average of 10 demos per month including cooperator...- ...About the role We are seeking a talented and experienced Hair Field Educator to join our team at DKC GROUP INC' in Davao City Davao... ...GROUP INC', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary...
- ...Conduct field assessments to evaluate SAQ compliance. Provide training and support to teams on SAQ processes. Collaborate with stakeholders to implement SAQ initiatives. Collect and analyze data to ensure ongoing improvement in SAQ standards. Requirements...
- ...Assist in various administrative tasks as required Provide support to different departments as needed Participate in project management... ...duties as assigned by management Willing to be assigned on field. Good communication and analytical skills. Good critical...
- ~ A technician is responsible for performing a variety of technical tasks to support the operation, maintenance, and repair of equipment, systems, or machinery. They often work in fields such as IT, engineering, healthcare, or manufacturing. Technicians may be involved...
- ...Job Title: Field Sales Executive The Field Sales Executive is responsible for managing assigned clients and ensuring customer satisfaction through regular follow-ups and support. She will also promote company products and services, build strong client relationships...
- ...We are looking for Technicians to join our team, supporting critical installation and maintenance projects across Mindanao, including areas like Iligan... ...technician High School, Senior High School, TESDA or related field. Vocational or High School are encourage to apply...
- ~ A field recruiter is responsible for sourcing, recruiting, and hiring candidates for specific job roles by actively engaging with potential candidates in the field. They work outside the traditional office setting, often attending job fairs, networking events, and visiting...
- ...downtime and optimizing performance. Technical Support & Training: Provide expert technical support to junior technicians and other staff, mentoring team members while... ...equivalent; associate’s degree in a technical field preferred. Problem-Solving & Communication:...
- ...A technician is responsible for installing, maintaining, repairing, or troubleshooting various... ...proper functionality. Technical Support: Provide technical support to clients... ...or vocational training in the relevant field is often preferred). Certifications related...
- The Jr. Sales Assistant is responsible for assisting the Van Salesman in the day-to-day sales and distribution operations. This includes preparing sales reports, conducting inventory, maintaining vehicle cleanliness, ensuring proper stock handling, and providing excellent...
- Our company is expanding and looking for talented individuals to join our team. Start your journey with us today! Qualifications: Fresh graduates are encouraged to apply Sales experience is a plus Good moral character Honest, hardworking, goal-oriented, and...
- ...are seeking a skilled and motivated Service Technician to join our team. The ideal candidate will be... ...troubleshoot issues, and provide technical support. Educational Qualifications: ~ Diploma in a relevant technical field is required. Experience Level: ~ Less...
- ...Qualifications: Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field. Required Skill(s): Motorcycle driving. Must have proven skills in negotiation and motorcycle repossession. With 6 months to 1 years...
- ...be assigned anywhere in the Philippines? If yes, then this job is for you! IRB JANITORIAL & ALLIED SERVICES CORP. are hiring FIELD SALES REPRESENTATIVE that will be assigned anywhere in the Philippines to market beauty products. The following are your task...
- ...A Service Technician is responsible for installing, maintaining, troubleshooting, and repairing... ...to service calls and provide on-site support • Document service activities, repairs... ..., mechanical, automotive, or related field) • Proven experience as a technician or...
- ...optimal performance and minimize downtime. Troubleshooting & Support: Analyze technical issues, identify root causes, and provide effective... ...of machinery, systems, or electronic equipment (specific to the field). Certifications & Education: Relevant technical...
- ...tree health, wildlife populations, and environmental conditions to support forest management plans. Wildfire Prevention & Control:... ...Associate’s degree in forestry, environmental science, or a related field; relevant certifications may be required. Physical Fitness:...
- ...Qualifications: Willing to do daily field work. Experience in house-to-house selling is an advantage. Willing to work under any weather conditions. Excellent oral and written communication skills. Complete government records (SSS, PhilHealth, Pag-IBIG, BIR...
- ...General Overview of the Role Responsible for conducting on-site evaluations of operational records, field activities, and compliance processes to ensure proper execution of client programs and company standards. Key Responsibilities Conduct announced and surprise...
- ...We are seeking a skilled and motivated Technician to join our team. The ideal candidate will be responsible for maintaining, troubleshooting... .... High school diploma or equivalent; technical certification or an associate degree in a relevant field is preferred....
- ...service, explain technical issues clearly, and build rapport with customers. * Proven experience as an Electronics Technician or in a related field. * Strong knowledge of electronics principles and troubleshooting techniques. * Excellent hands-on skills and the...
- ...trade (Hardware stores) is an advantage Know how to handle existing accounts and create/open new accounts Willing to do full-time field works and knows how to drive (automatic and manual) At least two (2) years supervisory experience in Sales Articulate on how he...
- ...and clients to meet technical requirements. Provide technical support during events and presentations. Ensure compliance with... ...Qualifications: Bachelor’s degree in Audio/Visual Technology or related field. Experience Level: 2-4 years in AV installation and...
- ...Competencies: Strong verbal communication and networking skills. Working Conditions: Primarily office-based with occasional field work. Qualities and Traits: Self-motivated Detail-oriented Team player. Good English and Computer skills. Willing...
- ...with equipment setup, provide technical support, and resolve issues efficiently. Maintain... ...above duties and responsibilities as IT Technician. Educational Qualifications:... ...Science, Information Technology, or related field. Experience Level: Less than 1 year...
- ...components and ensure that everything functions properly after the repair. Experience: Previous experience in a similar technician role or field. Specialized Training: Additional training or certifications in specific equipment or technologies. Soft Skills:...
- ...Maintain accurate records of service requests, repairs, and parts inventory for efficient operations. Proven experience in a technical field, with strong problem-solving and troubleshooting skills. Familiarity with tools, equipment, and safety procedures related to the...
- ...Ability to quickly diagnose issues, implement solutions, and ensure systems and equipment are functioning properly. Certifications & Education: Relevant technical certifications or a degree in a related field (e.g., electrical, mechanical engineering, IT) preferred....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Field Support Technician. Be the first to apply!
