Manager - Solutions Design

Job Req Number:  113170
Time Type: Full Time

Key Tasks & Deliverables

Overview of the role: 

About The Solution Design Function and Team

This role sits in a designated team within Solution Design (SD) Function for APAC Contract Logistics business. The SD function is predominantly focused on developing solutions to achieve our growth through new business awards and supporting the successful renewals via competitive RFQs of our existing operations.

The Function has been established to work as One Solution Team collaborating across our APAC geographies to deliver best in class customer centric solutions in alignment to our Core Products portfolio which consist of the right blend and application of conventional warehousing solutions combined with the latest technologies and innovation (such as automation/robotics).

About The Job

This is an advanced role reporting to Head of Solution Design - . The role requires a structured approach to Solution Design supported with a solid understanding of operating knowledge and/or physical aspects of the Operating Solution, ensuring realistic design of operational solution and alignment of all solution components to ensure it is realistic and implementable within a reasonable timeframe.

The role is required with efficient collaboration with other various functional/country teams to deliver high standards of Solution Design outputs derived through robust and logical design methodologies, standardized procedures and toolsets, identification and application of technologies and innovations that converts into customer centric solutions which are commercially viable, orientated to our Core Products offering and associated growth targets.

The role requires alignment with all key Schenker’s stakeholders to drive requirements analysis, detailed design inclusive of processes and productivity development, costing and pricing coupled with detailed solution content within customer proposals to support customer opportunity management and negotiations, while ensures a harmonized way of working with high level of compliance to the Business Unit SOP - Contract Logistics Delivery Method (CLDM), maintaining the right level of Product competencies to achieve top expert to top opportunity allocations and achieve the right resource availability to meet the demand of our internal and external customers.

Solution Development

Fundamentally ensuring the execution of the Solution Design workstream with steps and deliverables as defined in detail within Business Unit SOP - Contract Logistics Delivery Method (CLDM) and as summarized here.

• Adopt and effectively deploy Solution Standards, Processes, Tools, and Templates aligned to Global/Regional SD Initiatives to enable and support efficiencies in Solution Design across APAC to
• Establish optimal Solution Concept in alignment with the customers’ needs and operating characteristics and to our established Core Products standards and Best Practices.
• Clearly articulate the key components of the Supply Chain in scope and present material flow to enable logical design decisions.
• Ensure the efficiency of data analysis and interpretation of customer’s data to recommend suitable storage system(s), material handling equipment (MHE), processes and resources.
• Collaborate with GREM team to identify the most suitable & efficient warehouses, and design layout based on customer business requirements utilizing the software provided.
• Conduct necessary reviews including peer reviews, operations reviews as well as supporting deal reviews for validations/challenges of key cost/risk drivers within the response and solution modelling against the projects’ requirements in order to drive optimum offerings in accordance to customers’ expectations.
• Enable to deliver high end solutions from improved awareness and understanding of innovative concepts utilising the latest available and accepted technology (including automation, robotics).
• Work within a Standard Work Framework for Solution Design APAC, to ensure efficient solution design process and aligned to the key steps and milestones represented in CLDM.
• Leverage the usage of high standards for Solution Design collaterals, including but not limited to proposal documents and templates, operational benchmarking cases for target verticals and customers as well as additional supporting information relevant to support the articulation of the Solution Design content to ensure company is effectively represented in proposals and engagements.
• Involve and work out with internal teams including but not limited to those responsible for Commercial Management (Business Development & Customer Management), Innovation & Automation, Operations Excellence to deliver engagement programs for the SD community, ensuring they are kept up to date with the latest and relevant technology trends, innovation, and automation as well as dissemination of vital lessons learnt from implementations to ensure Continuous Improvement.

Commercial & Pricing

Work in partnership with internal teams during Tender Management phase to develop cost competitive and viable solutions to ensure profitability and/or the recovery of all project and operation costs.

• Determine and compare costings required for the proposed solution via key personnel/team within country organization, existing vendor contacts and/or direct sourcing.
• Drive collaboration through Solution Peer Reviews including validation/challenge of the key cost drivers within the response and solution modelling against the project requirements in order to drive optimum selling rates in accordance to customer pricing template.
• Ensure projected revenue in the cost models meet the targeted MIRR (Modified Internal Rate of Return) and EBIT (Earnings Before Interest and Tax).
• Validate and review cost models with key stakeholders based on design assumptions and proposed terms and conditions and advise them on the potential business risk.
• Support the financial justifications and investment Applications process (IA) for new business awards to obtain the relevant level of approval.
• Support the Sales and BD team in the development of negotiation strategy, Win Plan and value proposition with supporting assessments and calculations.

Coaching & Training

Participate and support the SD Leader and Advanced SD to improve the competency of the internal teams within the region through various means of knowledge sharing. This includes:

• Being an ambassador of the Solution Design steps within CLDM, inclusive of all associated tools, templates, standards, and processes and to guide new SD peers/buddies as necessary to ensure awareness and compliance.
• Supporting to adopt and participate training programs in the areas of solution design to designated SD Team as required with necessary materials and tools based on training needs.
• Adopting a systematic process approach to drive advancement of SD resources including the establishment of Individual Development Plan (IDP) for self and clearly identifying personal development initiatives and alignment to business needs.
• Experience in modern warehouse and distribution, supply chain design (automation and other modern warehousing innovation (robotics, digitalization) is preferred.
• Bachelor’s degree in Logistics and Supply Chain, Industrial Engineering, Business Management, or relevant technical field.
• More than 3 years of relevant working experience in the logistics and supply chain industry; knowledge of 3PL, 4PL and LLP variations is a plus.
• Preferred Industry experience in [Electronics/Semicon, Healthcare, Consumer/Retail including eCommerce, Automotive and Industrial], similar experiences in 3PL environment is a plus.
• Strong knowledge in warehouse solution design; able to develop operationally feasible solution(s) to meet customer requirements.
• Good command in spoken and written English; other Asian/European language(s) is beneficial.
• Self-starter with positive attitude to overcome problems effectively and able to work under own initiative with minimal supervision.
• Possess solid persuasive skills when presenting the proposed solution(s) to the customer.
• Require hands-on approach, able to multi-task and work under time pressure.
• Strong analytical skills with good commercial and technical understanding of Contract Logistics.
• Practical working experience with AutoCAD. Experience in CLASS, Sketchup and/or other supply chain design software/tools is a plus.
• Advanced proficiency in Microsoft Office (Excel functions – VBA/VLOOKUP/PivotTable, and PowerPoint, etc.), and knowledge about other Microsoft 365 Apps including but not limited VISIO/Stream/Power BI is a plus.
• Able to travel overseas on project basis (<20%).

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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