QA Analyst | Strategy and Quality Management Office (SQMO)

Under the supervision of the Quality Management Head, the  QA Analyst actively works with various University units in tracking where the different units are in terms of the University’s key indices for quality assurance processes and accreditation. The position monitors adherence/compliance to established quality standards and provides inputs and recommendations based on concrete data.

Main Duties and Responsibilities:

I. Collaborates with units in conducting quality reviews based on such trends, standards, and accreditation requirements.

• Performs data mapping and cross-referencing of information from various sources to track attainment of university data governance and metrics framework, and determine opportunities for further improvement
• Keeps abreast of developments in data quality analysis, local and international accreditation trends, standards and requirements
• Consolidates, and carries out data analysis and forecasting of the university data
• Initiates conversations with the units regarding the attainment of their performance metrics to gain a deeper insight into areas of successes and difficulties and where appropriate, aid in identifying challenges and possible solutions
• Collaborates with units in determining possible root causes, which contributed to the non-achievement or compliance of any area
• Recommends corrective actions for closing gaps and reaching targets
• Serves as primary resource related to data management by facilitating learning sessions on data mapping and data governance

II. Assists the Quality Management Head in designing, implementing, monitoring, and evaluating quality and metrics plans and frameworks.

III. Performs other related duties that may be assigned by the Immediate Supervisor or authorized representative.

• Graduate of any of the following courses: Management Information System, Business Administration, Statistics, Mathematics or any related field with research and quality assurance experience
• With 3-5 years work experience in quality assurance and management (from framework development to inspection to finding root causes to working with units on how to improve the quality)
• Experience in trending and analysis for potential opportunities
• Experience in database construction and management, specifying user requirements
• Deep knowledge of how the academe works is an advantage

Knowledge, Skills, and Abilities:

• Facilitator of change
• Strong strategic and analytical thinking capabilities
• Good planning, organizational, and follow-up skills, with the ability to manage multiple projects
• Excellent interpersonal and client orientation skills
• Attention to details
• Organization management
• Networking and relationship management
• Data gathering, data mapping, data analysis
• Knowledge of basic statistical analysis
• Knowledge of relevant regulatory requirements and accrediting processes
• Thorough knowledge of quality assurance standards, methodologies, tools, applications and databases
• Excellent oral and written communication skills
• Mastery of office productivity (e.g., MS Office, Workday, etc.)