Customer Service Specialist
22000 - 27500 PhpLaVivid Service Corp.
We are a well-established U.S.-based e-commerce company specializing in high-quality hair and beauty products. With over 15 years of industry experience, we serve customers worldwide and have built a strong international presence.
Our focus is on providing premium products and an excellent customer experience across global markets.
Job SummaryWe are looking for a Customer Service Specialist to provide excellent customer support across multiple channels, including email, live chat, and phone.
The ideal candidate is an effective communicator, detail-oriented, and comfortable working in a fast-paced international environment. Candidates with experience in or a strong interest in the hair and beauty industry are highly preferred.
Key ResponsibilitiesHandle customer inquiries through email, live chat, and phone.
Provide accurate information about products, orders, services, and policies.
Resolve customer concerns and complaints in a timely and professional manner.
Process orders, returns, exchanges, and other customer requests as needed.
Escalate complex issues to the appropriate internal team.
Maintain accurate records of customer interactions and case resolutions.
Follow company policies, procedures, and customer service standards.
Collaborate with internal teams across different regions, including China, the U.S., and Germany.
Support other customer service-related tasks as assigned.
2–3 years of experience in customer service or a related role.
Strong written and verbal communication skills.
Experience handling customer support through email, chat, and/or phone.
Good problem-solving and decision-making skills.
Ability to multitask and manage time effectively.
Proficiency in customer service tools, CRM systems, or similar platforms.
Strong attention to detail and follow-through.
Willingness to work a night shift is required.
Willingness to work on-site in BGC, Taguig.
Experience in the hair, beauty, e-commerce, or retail industry is a plus.
Monthly salary: ₱22,000–₱27,500
Transportation Allowance: ₱1,500
Attendance Bonus: ₱1,500
Paid Philippine Holidays
13th Month Pay, as mandated by law
Leave Benefits, as mandated by law
Birthday Allowance
Paid China HQ Training and Visit Opportunity
Career growth and promotion opportunities
International collaboration and cross-border work exposure
Annual performance review with potential salary and benefits adjustments
Company-sponsored events and activities, including Christmas events
Paid training
Join a growing international team and gain hands-on experience working with customers and teams across multiple countries.
You will have the opportunity to:
Work in a global e-commerce environment.
Collaborate with teams across China, the U.S., and Germany.
Develop your customer service and problem-solving skills.
Gain exposure to international business operations.
Build long-term career opportunities within a growing company.
Work Location: In person – BGC, Taguig, Philippines
400000 - 550000 Php per year
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