Non Voice Customer Support Associate
Full-time
Telesys Customer Solutions
Customer Service Representative – Non-Voice Account Metro Manila | Onsite Telesys BPO About Telesys BPO Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us. Job Description We are hiring Customer Service Representatives for a Non-Voice Account to handle customer inquiries, complaints, and support via chat or email. This role is perfect for candidates who prefer written communication over calls while delivering excellent customer service. Key Responsibilities:
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, orders, or accounts
- Resolve customer concerns professionally and efficiently
- Document all interactions and transactions accurately in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction standards
- Shifting schedules, including nights, weekends, and holidays
- Full paid non-voice account and customer service training provided
- Fast-paced, text-based support environment
- Exposure to various industries and customer service platforms
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English written communication skills
- Strong customer service, problem-solving, and attention to detail
- Basic computer knowledge and ability to type accurately and multitask
- Willing to work onsite in Metro Manila
- Amenable to shifting schedules
- UP TO 28K monthly basic plus incentives
- Paid training for non-voice accounts
- Clear career growth and promotion opportunities
- Supportive and collaborative team environment
- Continuous coaching and mentorship
- Employee engagement and recognition programs
Vacancy posted a month ago
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