Sales Support & Reservations Officer - Work from Home/Dayshift

Join a growing organisation where you'll play a key role in supporting the Marketing and Sales teams through administration, CRM management, customer enquiries, bookings, and digital marketing activities. This is an excellent opportunity for a highly organised professional who enjoys working in a collaborative environment, delivering exceptional customer service, and contributing to business growth.

Sales & Customer Support

• Monitor shared email inboxes daily, responding to or escalating enquiries as required.
• Support online charter reservations by ensuring enquiries and bookings are processed accurately and in a timely manner.
• Manage online bookings for charter rentals, travel packages, and events.
• Ensure all inbound and outbound communications reflect the company's professional standards and commitment to excellent customer service.

Marketing Support

• Track leads and enquiries generated from various channels, including email, YouTube, Facebook, and Instagram, and assign them to the appropriate Sales team members.
• Upload photos, videos, and other marketing content across social media platforms to support marketing initiatives.

Administration & CRM

• Provide general administrative support to the Marketing and Sales teams.
• Enter, maintain, and update accurate customer and sales data within the company CRM (Salesforce).

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, Humanities, or a related field.
• At least 3 years of experience in office administration, sales support, social media marketing, or a similar role.
• Proficiency in Microsoft 365 applications.
• Experience using CRM systems, preferably Salesforce.
• Familiarity with social media marketing is preferred.
• Strong administrative, organisational, and analytical skills.
• Excellent written and verbal English communication skills.
• Strong problem-solving and critical thinking abilities.
• High attention to detail with the ability to quickly learn new systems and processes.
• Flexible and adaptable, with the ability to manage changing priorities.
• Ability to work effectively both independently and as part of a team.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT ( adjustments will be made for daylight saving time )
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.