CSR Team Leader
Full-time
Accentline Inc.
The CSR Team Leader plays a key role in supervising, guiding, and supporting a team of Customer Service Representatives. This position ensures high-quality customer interactions, efficient service delivery, and the achievement of performance targets while fostering a productive and positive work environment.
What You Will Be Doing
- Lead, mentor, and motivate a team of Customer Service Representatives to meet and exceed performance goals.
- Monitor daily operations to ensure adherence to service standards, policies, and procedures.
- Prepare and analyze daily, weekly, and monthly performance reports.
- Identify skill gaps and recommend appropriate coaching or training interventions.
- Communicate trends, issues, and improvement opportunities to management for strategic action.
Qualifications
- Bachelor’s degree or equivalent professional experience preferred.
- Minimum of 2–3 years of experience in customer service ; at least 1 year in a leadership or supervisory role is an advantage .
- Outbound call experience is a plus
- Strong leadership abilities with proven people-management experience.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to work under pressure, multitask, and manage time efficiently.
What We Offer
At Accentline Inc., we are committed to providing our employees with a supportive and collaborative work environment. We also offer HMO benefits upon regularization, along with opportunities for career growth and development.
Vacancy posted 21 hours ago
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