Workshop Job/Quality Contoller
nissan commonwealth, inc.
This position requires local presence. Please view similar jobs below.
Key Duties And Responsibilities
- Job Allocation and Workshop Control
- Allocate repair orders (ROs) to qualified technicians based on skill level, experience, and workload.
- Ensure balanced job distribution to maximize productivity and minimize idle time.
- Monitor ongoing repair progress and update job status in the Dealer Management System (DMS).
- Track vehicle flow within the workshop - from reception to quality check and release.
- Ensure all job cards are properly filled out and signed off before closing.
- Productivity and Efficiency Monitoring
- Maintain workshop productivity and efficiency targets as set by the Service Manager.
- Analyze daily technician performance reports (efficiency, utilization, and proficiency).
- Implement corrective actions for performance deviations or bottlenecks.
- Support in preparing workshop performance reports and recommend process improvements.
- Coordination and Communication
- Liaise with Service Advisors to confirm repair scope, job priorities, and estimated completion times.
- Coordinate with the Parts Department to ensure timely availability of required parts.
- Communicate effectively with technicians on repair instructions, technical updates, and rework details.
- Provide timely updates to the Service Manager on workshop capacity, delays, or quality concerns.
- Quality and Safety Assurance
- Ensure all repairs are performed according to Nissan Service Standards and technical bulletins.
- Conduct random checks and final quality inspections on completed jobs before delivery.
- Ensure proper use of tools, equipment, and adherence to safety procedures.
- Maintain cleanliness and orderliness of the workshop area.
- Administration and Documentation
- Oversee proper documentation of repair orders, time logs, and job completions.
- Verify accuracy of job costing and labor operations before submission for billing.
- Maintain records of rework, comeback jobs, and warranty-related repairs for analysis.
- Assist the Service Manager in workshop audits and compliance reviews.
- Team Support and Development
- Assist in mentoring and technical guidance of new or junior technicians.
- Support in technical skill assessments and recommend training needs.
- Foster teamwork, discipline, and adherence to dealership policies among workshop staff.
- Graduate of Automotive Technology, Mechanical Engineering, or related technical course.
- At least 3-5 years of experience in automotive service operations, with 1-2 years in job control or supervisory role.
- Strong knowledge of automotive repair processes, diagnostics, and workshop systems.
- Familiar with Nissan service procedures and DMS platforms (e.g., Autoline,SAP, or similar).
- Excellent organizational, communication, and multitasking skills.
- Ability to lead by example, with a proactive and quality-oriented mindset.
Vacancy posted 1 day ago
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