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Chat/Non-Voice Account CSR - Paid Training

Full-time

PH Telesys Solutions BPO

Key Responsibilities

  • Respond to customer inquiries through live chat and other non-voice communication channels.
  • Assist customers with account-related concerns, orders, product information, and service requests.
  • Provide accurate, professional, and timely written responses.
  • Resolve customer concerns while maintaining a high level of customer satisfaction.
  • Document customer interactions accurately using company systems.
  • Escalate complex concerns to the appropriate department when necessary.
  • Handle multiple customer conversations simultaneously while maintaining service quality.
  • Meet quality assurance, productivity, and customer satisfaction targets.

Vacancy posted 4 days ago
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