CBS - FRAUD OFFICER

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Job Summary

The position is responsible for identifying potential fraudulent transactions, validating suspicious transactions with cardholders or merchants, preventing further suspicious activity, and maintaining high customer service standards. The role also involves analyzing fraud cases, recommending decisions, improving processes, preparing reports, maintaining databases, and coordinating training.

Specific Duties & Responsibilities

As Issuing Senior Fraud Analyst, below are his/her responsibilities:

• Performs case analysis and updates in Falcon Case Manager
• Conducts call-outs to cardholders, branches, and third parties for confirmation
• Performs card status code changes to control fraud
• Conducts extensive positive ID confirmation on suspicious requestsUpdates CIMSv3/Ifrend with confirmation results
• Enrolls cards in Exception List / Warning Bulletin
• Sends dispute forms to cardholders
• Sends cancellation requests to acquiring banks
• Prepares and sends results to CS team
• Updates travel advisory file, ITS records, ARCOT records
• Validates large transactions (Cash2Go >100K)
• Performs case analysis in Fraud Guard
• Contacts merchants and third parties for confirmation
• Updates merchant account status to control fraud
• Enrolls fraudulent cards in Hot Cards List
• Holds or releases merchant payments
• Sends transaction confirmations to issuing banks
• Conducts merchant orientation/training
• Creates and monitors fraud cases in PRIME
• Performs credit/debit adjustments
• Enrolls disputed transactions in SAFE/TC40
• Prepares investigation recommendations
• Prepares AMLA Crimes and Losses Reports
• Conducts ID confirmation for card delivery
• Updates CIMSv3/Ifrend records
• Prepares monthly provisions/write-offs
• Conducts inspections to agencies
• Prepares data for CCAP and Risk Committee
• Reconciles fraud losses with Finance GL
• Reviews sales agents accreditation

Other Responsibilities:

• Prepares reports
• Prepares training materials and acts as coordinator
• Acts as backup for Authorizations
• Ensures compliance with policies and regulations

Qualifications:

• Bachelor’s degree holder; preferably business-related
• 1–2 years experience in fraud management
• Proficient in Microsoft Office applications
• Knowledge of PRIME system is an advantage

Other Details:

Rank: Junior Offer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department