Sr Service Admin & Dispatch Specialist
QIAGEN
QIAGEN seeks a Senior Service Administration & Dispatch Specialist in Taguig City to coordinate field service engineer schedules, manage preventive maintenance, and oversee service work orders. The full-time role supports effective delivery of field service activities across customer visits and billing operations, requiring strong organizational and communication skills.
Responsibilities
- Coordinate field service engineer schedules, dispatch activities, and customer visits
- Manage preventive maintenance schedules and monitor completion of open activities
- Monitor service work orders and support timely completion and closure
- Review service documentation for accuracy and prepare activities for billing
- Coordinate spare-parts delivery and communicate with customers and internal teams
Requirements
- Experience in field service administration, dispatch, or service coordination
- Strong planning, coordination, and organizational abilities
- Excellent attention to detail in reviewing service documentation
- Capability to manage multiple service cases and competing priorities
- Strong communication, follow-up, and problem-solving skills
- Experience with SAP and Salesforce preferred; other business systems acceptable
Vacancy posted 4 days ago
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