Specialist, HR Shared Services

Essential Functions

Operational Delivery & Performance Management

• Serve as a key member responsible for Manila Hub TA processes and tasks, taking ownership of daily delivery and enhancements to current workflows in line with HRSS KPI requirements.
• Coordinate Key Performance Indicator (KPI) reporting, including weekly, monthly, and annual reports, and update KPI tracking procedures as needed.
• Coordinate global and regional data audit processes, including issue identification, reporting, user communication, and remedial training.

Process Excellence & Automation

• Serve as a process subject-matter expert with full mastery of end-to-end APAC TA processes; identify and recommend process improvements and roll out viable automation solutions.
• Support and participate in APAC process improvement and automation activities and co-own the promotion of APAC ad hoc initiatives with the Regional Project Manager.

Projects, Systems Enhancements & Change Delivery

• Support the Project Manager in delivering APAC Workday enhancements and testing activities, monitor results, and ensure required follow-up actions are completed on time.
• Assist the Project Manager with TA-related transition activities and the full implementation and rollout of projects across the region or designated countries.

Regional Collaboration & Knowledge Sharing

• Maintain close communication with TA process owners across countries and regions; regularly share regional updates, improvements, lessons learned, and success stories, and adapt proven practices to improve APAC TA operational efficiency.
• Regularly share TA experience with process owners across APAC countries and provide backup support to team members.

Requirements

• Associate's or Bachelor’s Degree
• 4 years HRIS experience or equivalent combination of education, training and experience
  • HR Shared Services Experience - Experience working in an HR Shared Services environment.
  • Process Transition Experience - Experience supporting process transitions, including knowledge transfer, implementation, and stabilization.
  • Process Documentation and Governance - Experience creating, maintaining, reviewing, and improving process documentation such as SOPs, work instructions, process maps, and operational trackers.
  • Philippines HR Benefits Processing - Experience in Philippine employee benefits processing and administration.
  • Talent Acquisition Operations / Process Expertise - Experience in TA admin operations or recruitment support processes
  • Additional competencies to look for:
  • Strong attention to detail and data accuracy
  • Analytical and problem-solving skills
  • Ability to coordinate activities and follow through on deliverables
  • Strong stakeholder communication and collaboration
  • Continuous improvement and automation mindset
  • Ability to work independently while effectively supporting the Project Manager

• Working knowledge of Human Resources-related issues
• Skill in using MicroSoft Office applications including Word, Excel, Project, Access and Visio
• Amenable to work on Hybrid set up
• Amenable to work on either morning or mid shift

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.