Customer Service Representative (Onsite)

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers — providing assistance, resolving issues, and ensuring a positive experience through various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Handle customer complaints and provide appropriate solutions in a timely manner.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with other departments to address complex concerns.
• Stay updated on products, services, policies, and procedures.
• Meet or exceed performance targets related to customer satisfaction, response time, and resolution rate.

Qualifications:

• High school diploma or equivalent; an associate’s or bachelor’s degree is a plus.
• Minimum of 6 months outbound experience in Sales or Collections is required.
• Proven experience in a customer service or support role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Willingness to work flexible shifts, including evenings, weekends, or holidays, as required.