Boomi Support Team Lead

ATTURRA OPERATIONS PTY LTD

Boomi Application Support Team Lead You will a part of a support team responsible for enhancing and maintaining integration platforms powering critical business processes across the Australian region. You will ensure high-quality service delivery, strong customer engagement, and continuous improvement of integration services. The role supports Australian-based customers and may require alignment to Australian business hours or staggered shifts. You will also contribute to commercial outcomes by identifying opportunities for service improvement, optimisation, and value-add initiatives for customers.You will oversee incident management across the team, acting as the primary escalation point for critical issues, ensuring timely resolution, clear communication, and strong customer ownership. You will also drive root-cause analysis, reporting, and continuous service improvement initiatives. This role will suit someone who enjoys solving complex integration problems, working in a fast-paced environment, and delivering outcomes that make a real difference for our customers and their end users. Key Accountabilities:

• Provide L2/L3 operational support for integration platforms (Primarily Boomi, however WebMethods and Azure experience would be a plus), including incident triage, troubleshooting, and resolution.
• Analyse integration failures using logs, message tracing and monitoring; coordinate recovery actions (retries/replays) and stakeholder communications.
• Perform root-cause analysis and problem management; implement permanent fixes and preventative controls to reduce recurring incidents.
• Design, build, test, and deploy integrations and APIs, following agreed patterns, security standards, and development practices.
• Support release activities, environment management, and deployment automation/CI/CD where applicable.
• Maintain accurate runbooks, support procedures, and technical documentation for different audiences.
• Contribute to continuous improvement initiatives (monitoring, alerting, standardisation, and performance tuning) to uplift service quality. You will also contribute to commercial outcomes by identifying opportunities for service improvement, optimisation, and value-add initiatives for customers.
• Partner with stakeholders and vendors to manage expectations, coordinate fixes/enhancements, and deliver stable integration outcomes.

Working Conditions:

• Permanent full time
• Remote
• Philippines

What will make you successful in this role? The position necessitates a highly motivated individual who can provide strong technical, analytical and communication skills to deliver quality outcomes across both integration support and delivery.

• 1-5 years’ experience in an integration support and/or integration development role.
• Hands-on experience supporting and developing on Boomi AtomSphere (Atoms/Molecules, process design, connectors, APIs, and deployments).
• Strong troubleshooting skills across integrations: logs, message tracing, retry/replay, data mapping issues, connectivity, certificates/keys, and performance tuning.
• Experience with integration patterns including API-led, middleware, file-based, real-time, batch/bulk, event-driven, and B2B integrations.
• Knowledge of API management concepts (authentication/authorisation, throttling, versioning, policy enforcement) and exposure to API gateways.
• Experience integrating with enterprise applications (e.g., SAP, Salesforce, Oracle, MS Dynamics 365, Workday, ServiceNow, NetSuite), on-prem and cloud.
• Understanding of IT service management practices (incident/problem/change) and working with ticketing tools (e.g., ServiceNow/Jira).
• Working knowledge of CI/CD and release management concepts for integration platforms; familiarity with Git-based workflows.
• Knowledge of relational databases and SQL; experience with XML/JSON, REST/SOAP, and secure transport (TLS, certificates).
• Ability to produce clear technical documentation and communicate effectively with stakeholders at all levels.

Desirable:

• Boomi certifications.
• Experience with monitoring/observability tooling (e.g., Splunk, Dynatrace, AppDynamics, Azure Monitor) and alerting.
• Exposure to containerisation and cloud platforms (Azure/AWS) for runtime hosting and networking.
• WebMethods/Azure integration workload experience

Person Attributes:

• Strong English communication skills. Ability to hold both business and technical outcome conversations with both business, customer, and leadership roles
• Excellent communication skills & the ability to consult with stakeholders at all levels.
• Demonstrated ability to contribute and self-manage within a small team environment.
• Ability to build rapport within the workplace, work well within a team, excellent networking skills and the ability to perform in a fast-paced environment.

Qualifications: * Tertiary qualifications, preferably in Information Technology. Why is this an exciting opportunity? Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way. The Data & Integration business unit helps clients unlock the full potential of data by integrating systems and applications, enabling digital transformation through our comprehensive on-premises, hybrid, and cloud integration solutions. We specialise in Boomi, Smartsheet, and OpenText. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. What our people say:

• We are working towards a very bright future.”
• It's a company with vision and a promising future.”

Why you’ll love working here Culture of possibility At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and InclusionAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups. Supporting Australia’s veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. What our people say: “Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.” How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting. Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months. Recruitment Agencies and Headhunters Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy. Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to View email address on atturra-operations-pty-lt.contactrh.com. Please note, our supplier list is reviewed annually.