Customer Support for Athletic Apparel
Full-time
Metacom Careers
Account Supports a retail brand specializing in athletic and lifestyle apparel, serving customer through online omnichannel shopping experiences.
Responsibilities
Handle customer inquiries through voice and omnichannel support (email/chat as needed).
Assist customers with product information, orders, billing, returns, and account-related concerns.
Resolve customer issues efficiently while providing accurate and professional service.
Document customer interactions and maintain accurate records in company systems.
Meet quality, productivity, and customer satisfaction goals.
Collaborate with internal teams to ensure timely issue resolution.
Job Requirements
At least 6 months of BPO experience
Willing to work in a blended environment (voice, chat, and SMS)
Sales background is required
Interest or knowledge in sports is preferred
Good English communication and customer service skills
Willing to work on a shifting schedule
Full-time, permanent position
Strictly no working students
Vacancy posted a month ago
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