Sr. Business Analyst

Requisition Number: 105275 

Location: This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Sr. Business Analyst, you will sit at the intersection of business process improvement and Digital Employee Experience (DEX) operations. You will use Nexthink’s platform and other enterprise systems (e.g., ITSM) to analyze data, identify trends, recommend improvements, and help drive proactive, experience‑focused IT services for our clients and internal stakeholders. Along the way you will get to:

What you'll do at Insight

• Analyze DEX data to identify opportunities to drive profits, reduce costs, and improve end‑user experience. 
• Elicit, document, and manage business and functional requirements for DEX and Nexthink‑related initiatives. 
• Develop business cases, process maps, and impact assessments to support changes in services, tools, and operating procedures. 
• Work closely with DEX team to refine incident categories, workflows, and runbooks based on insights from Nexthink and other data sources. 
• Monitor DEX performance indicators and recommend actions to improve stability, responsiveness, and end‑user satisfaction.
• Create and deliver clear presentations, reports, and executive summaries that communicate complex technical and analytical insights in business terms. 
• Respond effectively to inquiries, feedback, and escalations from managers, customers, and teammates.

What you'll need to join Insight 

• Bachelors Degree
• 3–5 years of experience in business analysis, process improvement, or a related analytical role within a services or IT operations environment is required
• Experience working with ITSM tools (e.g., ServiceNow) and enterprise systems such as ERP (e.g., SAP) and CRM platforms is an advantage.
• Proficiency in data analysis and reporting using Excel and other tools; experience with dashboarding/BI tools a plus. 
• Highly articulate and professional in both oral and written communication.
• Strong presentation, persuasion, and negotiation skills, including the ability to explain complicated topics. 

What to Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

We offer  all the benefits you expect —health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!