Customer Service Associate - Healthcare - Iloilo Onsite
20000 - 25000 PhpGratitude Inc
Job Title: Customer Service Associate - Healthcare Voice - Iloilo Onsite - Shifting
Company: Confidential
Work Location: Iloilo City - Onsite
Salary: Competitive Package + Benefits
Work Setup: Onsite - Shifting / Weekends and Holidays
Industry: BPO / Healthcare
Openings: Multiple Vacancies
Overview:
Join our growing Healthcare Voice team in Iloilo City. We are looking for service-driven professionals with BPO background who want to build a career in the healthcare industry. If you have strong communication skills and thrive in a fast-paced voice support environment, we want you on our team.
Job Details:
Role: Healthcare Voice Support - Iloilo Onsite
Location: Iloilo City - Onsite
Work Setup: Onsite - Shifting Schedule including Weekends and Holidays
Salary: Competitive Package + Benefits
Headcount: Multiple Vacancies
Benefits:
Competitive salary + full benefits package for healthcare account
Gain valuable US healthcare experience to boost your career
Clear growth and promotion path within healthcare vertical
Supportive and collaborative onsite team environment
Stable long-term career opportunity in Iloilo
Responsibilities:
Handle inbound healthcare inquiries with empathy and professionalism via voice
Deliver exceptional customer service and resolve member concerns on first contact
Accurately document all interactions and maintain updated customer records
Achieve quality scores, KPIs, and performance targets consistently
Adapt to shifting schedules including nights, weekends, and holidays as needed
Qualifications:
College Grad with at least 6 months work experience OR
Undergraduate - Completed 2nd year / 72 units with at least 1 year BPO experience
Passionate about customer service with a strong service mindset
Excellent English communication and interpersonal skills
Analytical thinker with good problem-solving ability
Proficient in MS Office applications and internet navigation
Flexible, reliable, and willing to work onsite in Iloilo on shifting schedule
20000 - 25000 Php
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