Cantonese Technical Helpdesk

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig City Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site

BENEFITS:

☑️HMO

• ️Insurance
• ️PTO credits earned monthly
• ️Sick Leave/Vacation Leave
• ️Government-Mandated Benefits
• ️10% Night Differential
• ️Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• ️Proficient in Cantonese and conversational-proficient in English
• ️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• ️Open to Foreign Nationals with a permanent visa.
• ️Having experience in customer service and sales is a big advantage
• ️Having experience in the BPO industry is a big plus.
• ️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• ️Must be proficient in computers (MS Office, Internet)
• ️Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• ️Assisting customers with ticket purchases, transfers, and refunds.
• ️Handling issues like missing tickets, delayed delivery, or invalid tickets.
• ️Supporting payment concerns and billing disputes.
• ️Helping with account access issues (login, verification, security).
• ️Managing complaints from buyers and sellers.
• ️Coordinating with internal teams for ticket resolution or escalation cases.
• ️Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• ️Ensures that the customer’s requests are handled in an appropriate and timely manner.
• ️Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• ️Paper screening
• ️Initial Interview
• ️Operations Interview
• ️Language Assessment