Collections Assistant

About You & the Role

As a Collections Assistant, you’ll play a key role in managing cardholder accounts, ensuring timely follow‑ups, and supporting customer needs while maintaining professionalism and empathy.

What You Will Be Doing

• Conduct inbound and outbound tele‑calling with cardholders who have over‑limit, past‑due, or delinquent accounts.
• Apply appropriate collection strategies to reduce losses and mitigate risk.
• Process customer requests and account maintenance tasks accurately and efficiently.
• Maintain clear documentation of actions taken and outcomes achieved.

What Success Looks Like

• Consistently meeting collection targets and deadlines.
• Demonstrating strong communication and customer service skills during interactions.
• Effectively applying strategies that minimize delinquency and improve recovery rates.
• Building trust with cardholders while protecting the Bank’s interests.

Qualifications

• Bachelor’s/College Degree in Business Studies, Administration, Management, or equivalent.
• Above‑average written and oral communication skills.
• Customer service orientation and ability to handle sensitive conversations.
• Amenable to work onsite in Makati City.
• Fresh graduates are welcome to apply.

What You Can Expect Here

• A supportive team environment with opportunities to learn and grow.
• Training and mentorship to strengthen your professional skills.
• Exposure to real‑world banking operations and risk management practices.
• Competitive compensation and benefits package.

Apply Now

Start your career in banking and contribute to a team that values diligence and growth!