Service Desk Technician 1
Full-time
ScalableOS
SUMMARY
As a Managed Services Engineer 1, you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction, as well as supporting your team in the success of departmental goals. This role requires strong teamwork, organizational skills, and a dedication to quality customer service. Flexibility to adapt to changing priorities is crucial.
JOB RESPONSIBILITIES
- Serve as a frontline engineer to our customer base by answering incoming calls, resolving issues to ensure productivity.
- Document standard operating procedures and customer technical details, following documentation guidelines, and submit detailed notes accounting for customer interactions within the ticketing/documentation system.
- Constantly focus on delighting all customers by maintaining high standards of service.
- Install, test, and configure new workstations, peripheral equipment, and software, ensuring high performance and efficiency.
- Communicate with customers in a friendly and empathetic manner.
- Participate in a weekly on-call rotation to support the team, ensuring availability for after-hours support and urgent client needs.
- Adhere to all standard operating procedures and policies.
- Other tasks as customer and business needs evolve.
QUALIFICATIONS
- 2+ years of technical support experience in a Managed Services Provider setting.
- A+ certification or demonstrated equivalent skills.
- Demonstrated analytical thinking skills and troubleshooting skills.
- Ability to prioritize based on issue criticality.
- Strong documentation skills for both users and internal staff.
- Competent Skills in:
- Windows Desktop troubleshooting
- Office application troubleshooting
- MacOS troubleshooting
- DNS/DHCP troubleshooting and administration
- Printer/Scanner troubleshooting
- General networking troubleshooting
- Troubleshooting storage solutions
- Microsoft 365, Google Workspace, and Remote Desktop Services
- Introductory Skills in:
- Android/iOS administration and troubleshooting
- Entra (Azure)
- WAN/LAN networking, including routing, switching, security, and load balancing
- Nice to Have:
- Network+ certification.
- Microsoft Entra and Intune.
- Familiarity with MSP tools such as PSA, RMM, MDM, and network monitoring.
- Strong customer service orientation with a patient and empathetic approach to resolving user issues.
- Excellent self-starter with critical thinking abilities.
- Effective time and task management.
- Strong organizational and interpersonal skills, with the ability to communicate technical scenarios in common terms.
- Adaptability to rapidly changing priorities.
- Positive attitude and a proactive approach to problem-solving.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement
- Should be amenable to a permanent night shift schedule
Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Service Desk Technician 1 in Manila vacancy
- ...international partners to deliver exceptional service to our clients. Dynamic and Diverse... ...growing and we are seeking to engage a Service Desk Analyst . The selected candidate will... ...Qualifications and Skills: Minimum 1 year experience working in a similar role...
- ...About the Client Arraya Solutions is a trusted, full-service IT consulting and managed services provider committed to empowering organizations... ..., and TCP/IP Assist with maintaining an accurate Service Desk knowledge base (IT Glue) Assist management with projects as...
- ...SUMMARY Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving... ...client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to...
1 $ per day
...SUMMARY The Service Desk L1/NOC is responsible for providing quality services and solutions... ...tools. This role provides Tier 1 technical support, determines problem severity... ...CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator),...- ...SUMMARY The Service Desk Engineer II is part of a team of engineers who are responsible for establishing good rapports with clients... ...move issues towards completion. Occasionally assist with level 1 related items depending on Engineering availability. Other...
- ...Job Description: A Service Technician is responsible for diagnosing, repairing, and maintaining electronic equipment and components. The role requires strong knowledge in electronics, including the ability to troubleshoot and repair printed circuit boards (PC boards...
- ...This is a remote position. SUMMARY The role of Enterprise Service Desk Team Lead is primarily responsible for acting as a technical escalation point supporting Tier 1 & 2 teams, actively working tickets, and ensuring requests and incidents are progressing efficiently...
- ...support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users...
- ...As a Service Technician at SJK-Guahan Inc., your primary responsibility will be to perform the assembly of carts and manage all service repairs... ...including weekends. • Graduate of any mechanical or electrical vocational course or at least 1-year in specialized training....
- Provide assistance to customers with their inquiries and issues. Respond to customer queries via phone, email, and chat. Resolve customer complaints and provide appropriate solutions. Maintain customer records and documentation. Requirements High school ...
- ...Requirements: Attention to detail and ability to follow instructions. Proven experience as a Technician (at least 1-2 years preferred). Excellent customer service skills. High school diploma or equivalent; further education is a plus but not required....
- ...Summary We are seeking a skilled and customer-focused Home Service Nail Technician to provide high-quality manicures, pedicures, and nail care services... .... Qualifications & Requirements Experience: Minimum 1–2 years of professional experience as a Nail Technician or...
- ...SERVICE TECHNICIAN RESPONSIBILITIES: • Undertake maintenance, service and repair activities on motor vehicles to the highest standard; • Must have basic English oral and written communication skills, computer literate; • Able to read and interpret technical diagrams...
- ...Perform routine maintenance and cleaning. Conduct routine service inspections or tests and complete standard maintenance jobs. Requirements... ...: High School Diploma or equivalent Experience Level: 0–1 year of relevant experience Skills and Competencies: Basic...
- ...We are hiring a Service & Maintenance Technician responsible for the maintenance, troubleshooting, and servicing of vending machines. This role ensures machines are always operational, clean, and properly monitored through the system while responding to service requests...
25000 - 35000 Php
...Customer Service Representative (Voice / Non-Voice) Job Summary We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. The role involves assisting customers by providing information, resolving concerns, and...- ...correctly and customers know how to operate them. Customer service: Interact with clients in a professional and courteous manner,... ...certifications: Depending on the role, certifications like EPA technician certification or certifications in HVAC, automotive repair, or...
- ...We’re looking for a Bilingual Service Desk Support Specialist to provide high-quality technical assistance to global users. This role involves troubleshooting IT issues, managing support tickets, and ensuring customer satisfaction through clear and effective communication...
- ...Diagnosing electrical issues and proposing a course of action. Providing customers with estimated time and cost for repairs. Servicing of electrical automotive parts. Job Type: Full-time Benefits: Company events Opportunities for promotion Promotion to...
- ...ABOUT THE ROLE: As a Tier 1 Service Desk Engineer, you are the front line of our service delivery — owning end-user and workstation support, resolving incidents within SLA, and escalating complex work to senior engineers with complete documentation. You keep client...
- ...institutions, publishers, and corporations use our services in more than 185 countries around the world:... ...Philippines. Job Description The IT Service Desk Manager leads the IT Service Desk, ensuring effective Level 1 support across the organization. The role is...
- ...WE’RE HIRING: E-Bike Service Technician (Battery Specialist) Are you skilled in bike repair and passionate about electric mobility? Join our team and be part of the growing e-bike industry! Position: E-Bike Service Technician (Battery Specialist) We are looking...
- ...Job description: The Service Technician is responsible for the diagnostic inspection of vehicles, makes recommendations, and performs automotive maintenance and repairs, parts replacement, paint jobs, and other related tasks in the service workshop. Job Requirements...
- ...check-in and check-out processes efficiently. Maintain front desk appearance and manage filing systems. Handle guests' requests... ...Senior High School diploma required. Experience Level: Less than 1 year of relevant experience preferred. Skills and Competencies...
- ...SUMMARY The Level 2 Technician – IT & VoIP is responsible for resolving... ..., high-quality IT and VoIP services for multiple MSP clients. This... ...Collaborate with the Service Desk Coordinator on ticket priority... ...roles, including at least 1–2 years in an MSP or multi ‑ client...
- ...hardware and software issues, ensuring minimal downtime. Manage service requests and incidents through the ticketing system. Assist... ...Level: 3–5 years of experience in IT support or service desk roles. Skills and Competencies: Strong knowledge of operating...
- ...Assistant is responsible for managing front desk operations, answering telephone calls and... ..., or any related course. With at least 1 year experience in reception,... .... Professional appearance and customer service-oriented. Organized, detail-oriented, and...
- ...protocols. Maintain accurate records of service activities and inventory. Collaborate... ...service and support. Job Title: Technician Educational Qualifications: No formal... ...required. Experience Level: Less than 1 year of experience preferred. Skills and...
- ...treatments and personalized care. We are seeking a Front Desk Officer to join our team. Handles phone... ...Qualifications Experience Level: Atleast 1 years of experience in front desk, reception, customer service, or clinic/hospital setting. Experience in a dermatology...
- ...environment. Perform administrative tasks such as scheduling appointments and maintaining calendars. Requirements Job Title: Front Desk Receptionist Job Function: Front Desk Receptionist Responsibilities and Duties: Ability to handle multiple tasks efficiently...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician 1. Be the first to apply!
