Process Improvement Assoc. I - Automation and Insights Governance

Job Description

Join us and analyze control and risk themes, identify drivers, and help prioritize improvement opportunities!

As a Process Improvement Associate – 601 in Automation and Insights Governance, you will support governance and audit execution, identify control and risk themes, and drive process efficiencies through data analysis and automation. You will collaborate with process owners to clarify governance requirements, respond to questions, and help remediate findings. You will document practical standards and best practices that make it easier for teams to comply.

 

You’ll join the Automation and Insights Governance team to help ensure governance standards are consistently applied, audit activities run smoothly end-to-end, and opportunities for smarter, faster ways of working are identified and delivered. You’ll partner with stakeholders across functions, use data to spot risk indicators and trends, and translate complex findings into clear updates. If you enjoy improving how work gets done—while keeping controls and quality front and center—this role gives you the scope to make a measurable impact.

 

Job responsibilities:

• Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation
• Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups
• Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate
• Partner with process owners to answer governance and audit questions and support remediation of findings
• Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables
• Create clear, executive-ready presentations and status updates for senior stakeholders
• Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence
• Track action items and milestones to ensure commitments are met and outcomes are sustained
• Mentor junior team members through knowledge sharing, feedback, and peer reviews
• Maintain awareness of changes to relevant governance standards, requirements, and internal procedures

 

Required qualifications, capabilities, and skills:

• 1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline
• Ability to plan and organize work across multiple priorities and deadlines while maintaining quality
• Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes
• Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists
• Experience creating clear status updates and presentations for stakeholders
• Proficiency with Microsoft Office, including Excel and PowerPoint
• High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking)
• Comfort collaborating cross-functionally and influencing outcomes without direct authority
• Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics

 

Preferred qualifications, capabilities, and skills:

• Exposure to banking or financial services processes and products
• Experience using analytics or automation tools (for example, Alteryx, Tableau, or similar data preparation and visualization tools)
• Coursework or demonstrated interest in finance, business analytics, or data-driven decision-making
• Strong facilitation skills for working sessions and governance forums
• Growth mindset and adaptability when priorities, requirements, or processes change

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm.

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the  Employment of Relatives / Employees in Personal Relationships Policy - Firmwide .

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the  Applying for Internal Positions Standard - Firmwide . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new View email address on jpmc.fa.oraclecloud.com > Jobs.  Attaching your updated resume is encouraged. 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.