( ) Mandarin Bilingual Customer Service Representative - Sign-On Bonus

Job Title: Multilingual Language - Mandarin

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary: 40,000 to 119, 027.33

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads: 20

Job Qualifications:

• Open to candidates with or without BPO experience

• Speak fluently and spontaneously in the Mandarin language

• Use the language effectively in a professional environment

• Understand complex and extended conversations, including implied meanings

• Working knowledge of English is needed; training and client systems are in English

• The primary language for customer interaction remains the languages specified in the table

• Previous collections experience is highly preferred but not required

• Understanding of the Order-to-Cash (02C) process is highly preferred but not required

• Candidate must be able to work in PH and with a valid working VISA.

• Also accepts Temporary Resident Visa for non-Filipino applicants.

• Eligible to work in the Philippines and available to start ASAP

Language Skills:
• Fluent in Mandarin

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Mandarin Language

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem-solving

• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent employee

Pre-Screen Questions:

• Describe your Mandarin language proficiency:

• Can you speak fluently in Mandarin?

• Current location:

• Nationality

• What type of Visa do you have?

• Do you have previous experience with the order-to-cash process

• Last drawn salary

• Expected Salary

• Notice period: