Cantonese Bilingual Customer Service Representative

Job title :Cantonese Bilingual Customer Service Representative – Project-Based

Work Location: Makati, Philippines
Work Setup: Onsite
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Experience: 2–8 Yrs
Job Description : 

We are looking for Cantonese bilingual professionals proficient in both Cantonese and English to join our customer service team in Makati. Candidates should have strong spoken and written communication skills in both languages, a customer-focused attitude, and the ability to work in a fast-paced environment. Applicants with experience outside the BPO industry are welcome to apply.

Key Responsibilities : 

1. Communicate professionally in Cantonese and English to support customer service operations.

2. Understand customer inquiries and provide clear, accurate, and helpful responses.

3. Maintain effective verbal and written communication with customers and internal teams.

4. Adapt to changing operational requirements and flexible or shifting schedules.

5. Maintain professionalism and contribute to a positive customer experience.

Required Skills :

1. Proficiency in spoken and written Cantonese.

2. Proficiency in spoken and written English.

3. Strong communication and interpersonal skills.

4. Customer service orientation and problem-solving abilities.

5. Flexibility and adaptability in a 24/7 operational environment.

Qualifications :

• 2–3 years of total work experience; BPO experience is not mandatory.

• Proficient in Cantonese and English, both oral and written.

• Willing to work onsite in Makati.

• Willing to work flexible or shifting schedules supporting 24/7 operations.

• Available to start on or before November 2, 2026.

• Preferably does not require visa sponsorship to work in the Philippines.

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