Agent - Ocean Services / Order Management

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ocean Export

• Ensure smooth and timely freight process flow. 

• Ensure accurate and timely data entry into our operational system. 

• Track and Trace Air Export Files and reporting. 

• Use Workboard (Customer Afton and Other designated) on a daily basis. 

• Ensure arrival notices are communicated to overseas customers. 

• Ensure accurate and timely client and vendors billing. 

• Interact with our customers in arranging their international shipments, meeting customer service standards. 

• Contribute to maintain good relationships with suppliers (Trucking companies and others involved) 

• Meet compliance at all times to regulations internally and externally in accordance with government regulations. 

• Understand department process flow and look for best practices to improve operational efficiency and productivity. 

• Ensure all customers standard operating procedures in place and updated in the DLSOPs (review with the teams). 

• Meet KPI standards in accordance with the Company’s procedures. 

• Overseas communications, timely responses to emails and requests (internal & external) 

• Escalation of problems to Management when necessary. 

• Complete mandatory training when required for the specific assigned accounts. 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Order Management

• Ensure smooth and timely freight process flow.

• Ensure accurate and timely data entry into our operating system.

• Track and trace Order Management files.

• Use workflows on daily basis to manage shipments 

• Monitor shipment reports to ensure total customer satisfaction

• Ensure timely clearance and delivery of freight to customer for Import shipments.

• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.

• Ensure accurate and timely client and vendor billing.

• Manage intercompany invoice payments (i.e. via AJAX report)

• Interact with our customers, arranging their international shipments, meeting customer service standards.

• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed and updated in the DLSOP.

• Meet KPI standards, per company procedure.

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary.

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational skills, time management skills in addition to a professional manner 
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

All your information will be kept confidential according to EEO guidelines.