Express Hiring - Call Center Agent (Retail Account)
Full-time
CLDWL - Cebu
Call Center Agent - Retail Account Cebu City | Onsite Caldwell Communications Job Description: We are hiring Call Center Agents to assist shoppers with inquiries, purchases, returns, and general account concerns while providing excellent customer service. Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist customers with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex concerns to supervisors when necessary
- Meet quality, productivity, and customer satisfaction standards
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
- Open to College Fresh Graduates
- Strong English communication skills
- Customer-focused and detail-oriented
- Basic computer and multitasking skills
- Willing to work onsite in Cebu City
Vacancy posted more than 2 months ago
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