Clinical Service Desk Analyst
38500 - 44500 PhpTemporary
Gratitude Inc
Position: Clinical Service Desk Analyst (CSDA)
Location: Cebu City Work Setup: Onsite Work Schedule: Flexible / Shifting Schedules (supports a 24/7 operation) Salary: 38,500 - 44,500 (package) Headcount: 10 Target Start Date: August 14, 2026 About the Role: Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service. Key Responsibilities Provide technical support via phone, email, chat, or ticketing system Diagnose and resolve hardware/software issues in clinical systems Log, categorize, and prioritize incidents with detailed documentation Escalate complex issues to higher-level teams or vendors Assist clinicians with application use and training Contribute to knowledge base articles and troubleshooting guides Ensure compliance with healthcare regulations (HIPAA, etc.) Collaborate with clinical staff, IT teams, and vendors Qualifications Strong understanding of healthcare workflows, clinical applications, and EHR systems Familiarity with healthcare compliance standards Excellent communication skills Strong problem-solving and customer service orientation Ability to multitask in a fast-paced environment Mandatory Requirements Healthcare Service Desk background - Required At least 1 year of relevant experience Excellent English communication skills (minimum C1 proficiency level) Must be amenable to client and program requirements Preferred Experience IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools Experience troubleshooting healthcare applications and EHR systems Basic knowledge of ITIL processes in SLA-driven environments BPO experience is not required but a strong Healthcare Service Desk Background is preferred Pre-Screening Notes: Years of relevant experience: Experience with a Healthcare Service Desk background Experience with IT Service Desk (L1/L2) support Experience with EHR system BPO Experience Last drawn salary Expected salaryVacancy posted 2 days ago
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