Lead Conversion Specialist - EOR

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services to organisations of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The businesses we partner with want to make things happen. And they need people to do it. They have goals. They have challenges. They want answers. We deliver the talent solutions they need to reach their goals. That might mean recruiting a permanent, temporary, or interim professional. It might mean putting together an outsourced team of 30 recruitment experts. Or it might mean reframing the way they think about remuneration or diversity. Whatever the solution, we deliver better experiences and higher quality outcomes by taking the time to listen to, and fully connect with, the people and organisations we partner with. Our ability to truly understand them and share their compelling stories is what sets us apart. By engaging with people's stories, we help organisations find the skills and solutions to succeed and assist talented professionals to power their unique potential. The biggest opportunities start with a story, tell us yours today.

Function

We are looking for a confident, outgoing Lead Conversion Specialist to turn inbound EOR interest into signed business. You will pick up leads as they come in, evaluate them, speak with prospective clients virtually, and guide them from first conversation through to commitment and onboarding.

You will be the knowledgeable, credible voice of our EOR solution: able to explain clearly what EOR is (and what it is not), talk through fees with confidence, and set realistic timelines.

Responsibilities

• Lead evaluation: Review and evaluate incoming leads to assess fit, intent, urgency and potential value, and decide the right next step for each.
• Lead management: Follow up promptly and manage each lead through the conversion process, keeping the pipeline accurate and up to date in our CRM.
• Client conversations: Run virtual discovery and consultation calls with prospective clients, including HR leaders, founders and decision makers based overseas.
• Explaining EOR: Explain the EOR model clearly, including how it works, what is included and what it is not.
• Fees and commercials: Present fees and pricing transparently, handle questions and objections, and negotiate within agreed parameters.
• Internal coordination: Work closely with colleagues across Robert Walters (EOR operations, payroll, legal/compliance, recruitment and RPO teams) to confirm the people, roles and details required before moving forward.
• Realistic timelines: Set honest, realistic expectations on onboarding timelines, and keep clients informed so that nothing is over-promised.
• Onboarding support: Support the client through onboarding of their employees, ensuring a smooth handover to the EOR operations team.
• Cross-service conversion: Identify opportunities to convert leads into EOR, RPO or Robert Walters recruitment work, depending on the client’s needs.
• Reporting: Maintain accurate records of conversations, proposals and outcomes, and provide regular updates on conversion rates and pipeline status.

Responsibilities

• 2-3 years proven experience in a sales, account management, client-facing consulting or lead conversion role, ideally in EOR, PEO, HR outsourcing, payroll, recruitment or a similar professional services environment.
• Strong consultative sales skills, with a track record of converting leads into clients and handling objections.
• Excellent spoken and written English, with a confident, professional and engaging presence on video calls.
• Ability to explain a complex service (employment, payroll and compliance concepts) in a simple, clear and credible way.
• Comfortable discussing pricing and fees, and negotiating commercial terms.
• Good understanding of, or the ability to quickly learn, Philippine employment basics, including statutory contributions and benefits, and how EOR arrangements work.
• Strong organisation and follow-up discipline, with the ability to manage multiple leads and deadlines at once.
• Experience working with international clients across time zones is an advantage.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Confident and comfortable speaking with senior clients; not intimidated by decision makers.
• Outgoing, personable and natural at building rapport quickly.
• Honest and straightforward: you set realistic expectations rather than telling clients what they want to hear.
• Collaborative, working easily with colleagues across teams and countries.
• Resilient, proactive and driven to close.
• Curious and quick to learn, with attention to detail on contracts, fees and compliance.

As a Disability Confident Employer, Robert Walters – Recruitment Outsourcing is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.