Accounts Receivable & Collections Administrator - Manila GDS

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Position Description
Position    Accounts Receivable & Collections Administrator – Manila GDS
Division    Core Business Services - Finance
Office    Oceania
Reports to    Oceania Accounts Receivable Manager
Date issued    26/03/2026

Overall position purpose

To manage accounts receivable (AR) and cash application activities, and support collections by contacting debtors for payment of overdue accounts and providing feedback to Partners in relation to their debtors to reduce aged debts.

Major responsibilities/duties

Accounts Receivable
    Process cash receipts & apply to client invoices
    Resolving accounts receivable enquiries
    Reconciliation of Debtor accounts
    Preparing refunds of overpaid Client fees
    Managing client Portals and Distributing client Purchase Orders 
    Answering enquiry calls and processing Credit Card payment 
    Bank reconciliations
    Bad Debt Write off
    Assisting with Collection activities

Debtor Management
►    Contact allocated major debtors and aged debtors for payment of overdue debts ensuring all debtors and invoices are actioned within the month. 
►    Utilise Gcollect and allocated collection’s call list to manage and record when debtors are actioned.
►    Prompt handling of debtor enquiries ie copy of invoices, advice Partner of client’s query, dispute, etc.
►    Escalate unpaid aged invoices to the appropriate Partner and request a prompt resolution of any enquiries or disputes that are delaying payment. Highlight and refer slow paying clients to Client Serving teams and request that they confirm with the client the agreed payment terms. 
►    Keep the Oceania Collections Manager informed of such escalations.

Relationship Management
►    Regular communication with Partners and Managers to obtain information for debt collection; to discuss and seek their assistance with dispute resolution; to provide feedback information about their debtors.
►    Regular communication with Oceania Collections Manager on accounts that require escalation.

Administration
►    Update GCollect with all activities and actions relating to the debtor’s invoices, credit notes or on accounts.
►    Note enquiry/dispute details within Gcollect once identified reasons preventing or delaying collection of invoices 
►    Obtain the correct client contact details and ensure they are updated in Gcollect
►    Review refund’s requests prepared by the banking team to ensure all backup documents are accurate. 
►    Assist the banking team to resolve unallocated cash on debtors and arrange to clear via allocation or refund. 
►    Assist in identifying cash in the Unidentified Cash Account (suspense) Arrange to clear via allocation or refund.

The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Objectives/measures
►    To achieve and surpass monthly target as set by the Treasury team.
►    Weekly follow up, review and action of all open invoices.
►    Follow documented escalation process

Qualifications, knowledge & experience

Knowledge
►    Accounts Receivable systems, processes and practices
►    Strong knowledge of accounting tools, numeric and accounting skills
►    Excel – Intermediate Level
►    SAP knowledge would be an advantage

Experience
►    Strong negotiation skills – both with external and internal clients
►    Proficient with modern computer accounting or debt collecting systems
►    Ability to understand and work with accounting concepts, processes and operations
►    Professional services experience highly desired

Key relationships

Internal        External
►    Partners
►    Client Serving teams
►    Mercury Business Advisors        ►    Clients

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