HubSpot Administrator

ABOUT TREADWELL GROUP:

Treadwell is one of Australia's fastest-growing importers and distributors of engineered fibreglass product solutions and underfoot anti-slip and anti-fatigue solutions for the industry. Since 1994, Treadwell has been applying excellent engineering strategies and design tactics to extend time—and cost-efficient solutions to our clients worldwide.

THE ROLE:

To manage and optimise our HubSpot CRM platform across sales, marketing, and customer service functions. In this role, you'll be the go-to expert ensuring data integrity, process efficiency, system alignment, and user enablement. You’ll collaborate across departments to streamline operations, enhance automation, and drive insights through reporting and analytics.

MAIN DUTIES/ RESPONSIBILITIES:

Platform Management:

• Oversee day-to-day management and configuration of HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub.
• Create and manage users, roles, teams, and access permissions.
• Onboarding & Training:
• Lead onboarding for new users, offering training sessions and documentation.
• Serve as the frontline support for internal users, troubleshooting issues and offering platform guidance.

Process Optimsation & Automation:

• Build and maintain workflows, sequences, and automated processes to streamline operations.
• Continuously assess and improve system processes for scalability and efficiency.

Data & Reporting:

• Maintain data cleanliness and integrity through regular audits, deduplication, and field management.
• Build custom reports and dashboards to support various team KPIs and business goals.

Integration Management:

• Support and manage integrations between HubSpot and other business tools in the tech stack (e.g., Salesforce, Slack, ZoomInfo, Google Workspace).

System Strategy & Recommendations:

• Act as a strategic advisor, recommending improvements based on HubSpot capabilities and organisational goals.
• Monitor system performance and user activity to identify trends and optimisation opportunities.

SKILLS & EXPERIENCE

• Proven experience managing HubSpot CRM and its related hubs (Marketing, Sales, and/or Service).
• HubSpot certifications preferred (e.g., HubSpot Marketing Software, HubSpot Sales Software, HubSpot CRM Implementation).
• Strong understanding of database/CRM integrity and data structures, lifecycle stages, custom properties, and pipeline management.
• Analytical mindset with experience building custom reports and dashboards.
• Excellent communication skills, with the ability to explain technical topics in a user-friendly way.
• Problem-solving skills with a passion for digging into systems to find root causes and implement effective solutions.
• Experience working cross-functionally with sales, marketing, and customer success teams.
• Experience with additional CRM systems or tools (Salesforce, Marketo, Zapier, etc.)
• Familiarity with basic HTML/CSS or other web technologies used in HubSpot templates or email modules.
• Background in RevOps, Marketing Ops, or CRM Administration.
• Comfortable working in agile, fast-paced environments.

Why Join Treadwell Group?

At Treadwell, we pride ourselves on our strong workplace culture. You will join a company that supports you in reaching the next level. You will receive learning and development opportunities, recognition for milestones, and your own bonus scheme for reaching your KPIs.

You will undergo sales and product training, participate in workshops, and be supplied with all required IT equipment. You can also improve your skills through a nationally accredited training course.