Administrative Officer (Mandarin Speaker)

Work Arrangement: On-site | Dayshift | Monday–Friday Location: Makati City Employment Type: Full-time Role Overview We are looking for a high-potential Business Services Officer to join our regional team. This role combines business support, executive coordination, and strategic project execution across Southeast Asia. You will work directly with the Business Services Manager, supporting both daily operations and long-term initiatives related to business development, partnerships, and internal coordination. The role offers exceptional exposure to regional operations, cross-border communication, and leadership development, making it ideal for candidates with a background in Finance, Law, Economics, or Business Management. This position offers a strong career path toward Business Services Manager or other leadership roles within the company. Key Responsibilities 1. Executive & Strategic Support

• Assist the Business Services Manager in business strategy, planning, and execution
• Conduct market research, competitor benchmarking, and business analysis
• Prepare executive briefs, memos, and presentations for internal and external use

2. Project & Meeting Coordination

• Organize and participate in internal and external meetings
• Draft meeting minutes, monitor decision follow-ups, and manage project timelines
• Coordinate special projects across departments

3. Internal Team & Cross-Department Coordination

• Act as a liaison between departments to ensure smooth execution of internal projects
• Support management routines and cross-functional collaboration

4. Regulatory Compliance & Document Processing

• Process legal documents including permits, licenses, and compliance paperwork
• Submit regulatory documents to government agencies and monitor approvals
• Ensure legal compliance and resolve issues related to licenses or title transfers

5. Client & Service Delivery Support

• Support internal and external clients in areas such as company formation, KYC, basic compliance, and inquiries
• Assist with documentation, client communication, and invoice coordination
• Support payment remittances, invoice preparation, and tracking tools

6. Customer Relationship Management

• Address client service needs promptly and professionally
• Maintain strong relationships with key accounts to ensure client satisfaction

7. Administrative & Operational Efficiency

• Maintain internal records, contract databases, and business documentation
• Assist in refining workflows and improving departmental SOPs
• Prepare reports and summaries for internal stakeholders

8. Language & Communication Support

• Act as a Chinese–English coordinator or translator during meetings or client communications when required
• Support communication with Chinese-speaking clients

9. Confidential Document Handling - Manage confidential documents with professionalism and integrity 10. Process Improvement - Identify opportunities for process optimization and recommend improvements 11. Other Ad-Hoc Responsibilities - Perform additional tasks and projects as assigned to support department operations Qualifications & Requirements

• Mandatory Requirements
• Mandarin-speaking candidate (non-negotiable)
• Reports directly to the Business Services Manager based in Thailand
• Open to foreign nationals legally authorized to work in the Philippines

1. Education & Language Proficiency

• Bachelor’s degree or higher in Finance, Law, Economics, or Business Management
• Fluent in Chinese and English (spoken and written)

2. Work Experience

• With administrative experience, particularly in processing documentation, business documents, and contracts
• Mandarin fluency is non-negotiable
• Experience in business support is an advantage
• Experience in compliance is an advantage

3. Preferred Candidate Profile

• Strong critical thinking, communication, and organizational skills
• Ability to manage multiple priorities and meet tight deadlines
• High level of integrity and discretion when handling sensitive information
• Willingness to work onsite and visit government offices when required
• Familiarity with government and compliance processes is a plus

4. Employment & Relocation Details (If Applicable) - Initial training will be conducted in the Philippines