Operations Administration Assistant

Someone has to keep the gears turning—that's you. We're looking for a switched-on Operations Administration Assistant who keeps compliance, pay queries, and system admin moving without missing a beat. If you love solving problems before anyone notices there was one, you'll fit right in.

Work Setup: Hybrid - Makati or Pampanga Site

Role Overview
As our Operations Administration Assistant, you'll be the backbone behind a busy Operations team—handling compliance follow-ups, pay queries, and system admin so the wider team can focus on the bigger picture. You'll work closely with an Australian-based team and jump into ad hoc projects wherever they're needed.

Key Responsibilities

• Keep Compliance on Track: Follow up on driver's licences, car insurance, and working with children checks.

• Own Team Allocations: Oversee manual elements to keep managers correctly listed against their teams.

• Field Pay Queries: Manage pay queries promptly and investigate superannuation errors as they arise.

• Confirm Training Pay: Ensure staff are paid for mandatory online training every week.

• Manage the Systems: Create client engagement groups, manage calendars, and handle onboarding and contract creation.

• Jump In Where Needed: Support the broader team with project tasks, gift purchasing, and general inquiries.

Skills & Experience

• Proven administrative skills with a sharp eye for detail.

• Strong initiative and a natural problem-solving mindset.

• Excellent customer service, listening, and communication skills.

• Tech-savvy with G Suite, MS Office, and quick to adopt new software.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.