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Commercial Strategy Associate - Fulfillment (Cross-Border)

Full-time

Shopee

Job Description

Business Performance Management

  • Own overall LFF commercial performance (ADO, ADGMV, PC2%)
  • Monitor weekly/monthly performance and identify growth levers
  • Drive corrective actions for underperformance across clusters

Target Setting & Planning

  • Lead target setting exercises (monthly) aligned with company OKRs
  • Translate topline targets into actionable plans across seller segments and programs
  • Track target achievement and ensure accountability across stakeholders

FBS Seller Acquisition

  • Drive and support acquisition strategy for Fulfilled by Shopee (FBS) sellers
  • Identify high-potential sellers for onboarding into FBS
  • Partner with clusters and Scommerce teams to scale acquisition funnel

Seller Programs & Incentives

  • Design and manage seller programs
  • Ensure program effectiveness in driving seller growth and retention
  • Continuously refine mechanics based on performance data

Warehouse Rate Cards & Pricing

  • Own WH rate card strategy to balance competitiveness and profitability
  • Conduct benchmarking and cost analysis
  • Align pricing with seller segments and business objectives

P&L Management

  • Own LFF commercial P&L
  • Monitor cost drivers (logistics, incentives, warehousing)
  • Drive initiatives to improve margins and operational efficiency

Stakeholder Management

  • Act as key PIC for commercial-related queries and escalations, ensuring end-to-end resolution across teams.
  • Proactively engage stakeholders across LFF Commercial, Regional LFF, and Scommerce Commercial teams to align on priorities and execution plans.
  • Represent the team in weekly/monthly business reviews and cross-functional operational syncs.
  • Ensure alignment and follow-through on key initiatives and performance commitments.

Requirements

  • Bachelor's degree or above, any major.
  • Fluent in English communication.
  • Strong logical thinking, analytical skills, self-driven, and result-oriented.
  • Communication and collaboration skills: Efficient communication and effective advancement of cross-team collaboration.
  • Project management: Strong data analysis ability, capable of independently deconstructing business goals and producing feasible solutions.
  • 3 to 5 years or more of experience in the internet or e-commerce industry, with relevant project management experience
Vacancy posted 1 day ago
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