Employer Success Specialist (Taguig)

RESPONSIBILITIES

• Serve as the primary contact for employer accounts.
• Build and maintain strong employer relationships.
• Conduct check-ins and reviews to assess hiring needs.
• Ensure a positive client experience throughout hiring.
• Monitor hiring activity and account performance.
• Identify bottlenecks and recommend solutions.
• Support employers in maximizing platform value.
• Drive retention through proactive engagement and issue resolution.
• Coordinate with internal teams to address concerns.
• Support onboarding and adoption of new processes/features.
• Maintain accurate documentation and records across systems.
• Track engagement, outcomes, and adherence to standards.

QUALIFICATIONS

• High school diploma required.
• 4+ years of experience in Customer Success, Account Management, Client Services, BPO Operations, or related fields.
• Strong English communication skills for stakeholder engagement and client discussions.
• Skilled at identifying client needs, resolving issues proactively, and driving outcomes.
• Organized and skilled at managing multiple priorities.
• Adaptable to fast-paced, high-growth environments.

• CRM experience.
• Experience selling to US clients.

WORK SET-UP

BENEFITS

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential