Call Center Agent
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative / Call Center Agent
Cebu City | Onsite
Telesys BPO
About Telesys BPO
Telesys is growing! Join our team of Customer Service Representatives and Call Center Agents and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.
Job Description
We are looking for Customer Service Representatives / Call Center Agents who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.
Key Responsibilities:
- Handle inbound customer inquiries via phone, chat, or email
- Provide accurate information about products, services, or processes
- Resolve customer concerns efficiently and professionally
- Document customer interactions and resolutions accurately
- Escalate complex issues to supervisors when necessary
- Meet quality, customer satisfaction, and productivity metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training provided
What to Expect:
- Fast-paced, customer-focused environment
- Opportunities to develop professional skills and grow within the company
Requirements
- High School or Senior High School Graduate (College level or graduate is a plus)
- Good English communication skills
- Strong customer service and problem-solving skills
- Basic computer skills and ability to multitask
- Willing to work onsite in Cebu City
- Amenable to shifting schedules
Why Work for Us?
At Telesys BPO , we believe employees thrive in a supportive and rewarding workplace.
Compensation & Benefits:
- UP TO 28K monthly basic plus incentives
- Paid training and upskilling opportunities
- Clear career growth and promotion paths
Workplace Culture:
- Supportive and collaborative team environment
- Ongoing coaching and mentorship
- Employee engagement activities and recognition programs
Apply Now
Build a meaningful and stable career in the BPO industry with Telesys BPO . Apply today and start your journey as a Customer Service Representative / Call Center Agent .
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Call Center Agent in Cebu vacancy
- ...We are looking for enthusiastic and customer-oriented Call Center Agents to join our growing team. In this role, you will serve as the first point of contact for customers, providing support, answering inquiries, and ensuring a high level of customer satisfaction....
- ...We're Hiring: Call Center Agent Join our growing team and build your career in customer service! Responsibilities: Handle inbound and outbound customer calls Resolve customer inquiries and concerns Provide accurate information and excellent customer service...
- ...Utilize effective communication techniques to manage customer calls and concerns. Document all customer interactions and maintain... ...preferred. Experience Level: 1–3 years of experience in a call center or customer service role. Skills and Competencies:...
- ...Requirements Educational Qualifications: Diploma or equivalent in a relevant field. Experience Level: 3-5 years of experience in a call center or customer service role. Skills and Competencies: Excellent communication and interpersonal skills. Qualities and Traits:...
- ...Description Manage incoming calls and customer inquiries effectively. Provide accurate information and resolve customer issues... ...preferred. Experience Level: 1–3 years of experience in a call center or customer service role. Skills and Competencies: Strong...
- Description Respond to customer inquiries in a professional and friendly manner. Provide accurate information regarding products and services. Resolve customer complaints and issues promptly. Maintain records of customer interactions in the database. Assist...
- ...Description Handle incoming calls and assist customers with their inquiries. Resolve customer issues efficiently, demonstrating strong problem-solving skills. Maintain accurate records of customer interactions in the database. Collaborate with team members...
- ...with inquiries, returns, upgrades, and technical support, ensuring a smooth experience with products and services. They work in call centers, offices, or remotely. Qualifications: At least HS (old curriculum) or SHS Graduate Good to excellent English communication...
- ...We're looking for customer-focused and motivated Call Center Agents to join our growing team! As a Call Center Agent, you will handle customer inquiries, provide information about products and services, resolve concerns efficiently, and ensure every customer enjoys a...
- ...Put your customer service skills to work! We're hiring Call Center Agents with 6+ months of experience who truly enjoy helping others. If you're a calm, cheerful communicator who thrives on solving problems and making customers smile, this is the team for you. Your...
- Customer Interactions: Respond to customer inquiries and complaints in a timely and professional manner. Provide product information, pricing, and features to customers. Listen actively to customer concerns and empathize with their issues. Sales and Upselling...
- A Call Center Representative handles inbound and outbound customer calls, provides information about products and services, resolves customer concerns, and ensures customer satisfaction through professional communication.
- 1. Customer Support & Communication Handle Inquiries: Answer incoming calls, chats, or emails from customers in a friendly and professional manner. Active Listening: Listen carefully to understand customer needs, frustrations, or questions without interrupting....
- Customer Care: Efficiently address inquiries, troubleshoot basic technical glitches, and resolve customer complaints. Accurate Logging: Document all customer conversations, feedback, and resolutions clearly within the CRM database. Subject Matter Expertise: Keep...
- Now Hiring: Customer Support Specialists. Virtual Interview! Join a global leader in the BPO industry! We are looking for dedicated professionals to support our Travel, Healthcare, and Banking partners. Build your career in a world-class environment with premium perks....
- ...Requirements Educational Qualifications: Bachelor’s degree in a relevant field. Experience Level: 1–3 years of experience in a call center or customer service role. Skills and Competencies: Excellent communication and interpersonal skills. Responsibilities and...
- ...Job Summary A Call Center Agent is responsible for providing exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving issues, processing requests, and ensuring a positive customer experience while...
- ...Job Summary: A Call Center Agent is responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer concerns, and promoting products or services when required. The role requires strong communication skills, problem...
- ...We are looking for a Call Center Representative to manage inbound and/or outbound calls in a professional, fast-paced environment. The ideal candidate will handle customer inquiries, complaints, and support issues efficiently, aiming for high customer satisfaction and...
- ...clients through various communication channels. Handle incoming calls and inquiries, addressing customer needs and resolving issues... ...skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency. Responsibilities and...
- ...Description Manage incoming customer calls and inquiries. Provide exceptional customer service and resolve issues efficiently. Utilize Salesforce to document interactions and manage customer accounts. Assist in upselling products and services as appropriate...
- ...Description Answer incoming calls and address customer inquiries professionally. Provide accurate information regarding products... ...Qualities and Traits: Patience and a customer-oriented mindset Working Conditions: Call center environment with a focus on teamwork...
- ...Description Handle inbound and outbound calls in a professional manner. Provide excellent customer service and resolve inquiries effectively. Document customer interactions and maintain accurate records. Collaborate with team members to improve service efficiency...
- ...Description Handle inbound and outbound calls from customers effectively. Provide exceptional customer service and resolve inquiries... ...and Traits: Team player with a positive attitude Working Conditions: Ability to work in a dynamic call center environment...
- Description Assist customers with inquiries and provide accurate information regarding products and services. Handle customer complaints and resolve issues in a timely and professional manner. Maintain a positive attitude while interacting with customers and ensure...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...computer navigation skills. A positive attitude, strong work ethic, and ability to thrive in a dynamic environment . Contact Center experience is a plus! Training classes are forming now, and slots are limited. Apply today! Job Type: Full-time Application...
- ...Description Handle inbound and outbound calls professionally and efficiently. Assist customers with inquiries, complaints, and product information. Document call information in the customer database. Work collaboratively with team members to meet performance...
- ...We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional...
- ...complaints. Maintain detailed records of customer interactions and transactions. Achieve targeted performance metrics, such as call handling time and customer satisfaction. Requirements Educational Qualifications: High School diploma or equivalent....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Agent. Be the first to apply!
