Customer Support Representative
Full-time
Helpware
Position Summary:
As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. CSR will handle all incoming requests on chat/email
Role and Responsibilities:
- Respond to customer needs and client-initiated chats and emails in a timely and professional manner, ensuring accurate resolution of inquiries.
- Troubleshoot kiosk-related issues, review billing details, and process refunds as needed while maintaining service quality.
- Prepare and send day-specific marketing emails to clients and visitors, ensuring content is accurate, relevant, and properly delivered.
- Ensure customers request are being handled in a timely manner
- Provide cutting edge service in a friendly, confident and knowledgeable manner.
- Utilize internal and client-based tools and applications to support customer needs
Qualifications:
- Must be able to work full time, 40 hrs per week
- Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
- Excellent English communication skills both verbal and written.
Vacancy posted 16 days ago
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