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- 岗位职责：1. 带队管理 • 负责客服团队（日常 5–20 人）的排班、考勤、绩效管理 • 跟进客服KPI：响应速度、解决率、满意度、转化率等 2. 客服质量把控 • 监督在线客服（Telegram / WhatsApp / Livechat 等） • 抽查聊天记录，纠正违规话术、提升服务质量 • 处理升级投诉、疑难用户、情绪用户 3. 培训与优化 • 新客服入职培训（平台规则、话术、风控意识） • 优化客服 SOP、FAQ、话术模版 • 定期做复盘，降低投诉率和流失率 4. 跨部门协...
- Description Manage and oversee the editing and publishing of digital content across various platforms. Collaborate with writers to enhance content clarity, readability, and engagement. Ensure consistency in brand voice and adherence to style guidelines. Analyze...
- Foreign Consultant We are looking for native English speakers who have excellent communication skills, clear pronunciation and are skilled at guiding student oral interaction with patience and attention to detail. They should be able to incorporate authentic English communication...