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- ...Work Setup: Hybrid (MOA Pasay) Work Schedule: Mid Shift Requirements: ~2 years of experiencing in Training BPO ~ Good communication skills ~ Basic knowledge of MS Office MS Excel Power Point Word Doc Outlook ~ Responsible for Support for current New...
- Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns, and issues by offering precise and helpful information. Keep thorough records of customer interactions, including call logs and any follow-up actions. Follow...
- The Sales Admin Officer is responsible for ensuring smooth day-to-day administrative operations of the training center, coordinating training activities, managing participant records, and providing support to clients and vendors. Duties and Responsibilities: 1. Administrative...
- Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including updating personal information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial...
- Respond to customer questions, concerns, and complaints promptly and professionally. Help customers with order placement, returns, and exchanges. Forward complex issues to the relevant departments when needed. Provide product recommendations tailored to customers' needs...
- Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience. Recognize opportunities to retain customers by presenting alternative...
- Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special...
- Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution. Accurately record and update customer interactions, transactions, and order details in the system. Stay informed about company policies, procedures, and...
- We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Job Responsibilities: • Demonstrate professionalism and patience when interacting with customers. • Address ...
- ...means speed or swiftness in Filipino. Discover more about us here: Position Overview: We are seeking a highly motivated Training Officer to join our dynamic Collections Training team. The ideal candidate must possess strong analytical skills to assess...
- ...The Role: Training Officer Responsibilities: Liaising with existing staff to clarify job descriptions and related expectations. Studying and contributing to the operations and climate of our company. Drafting instructional manuals, onboarding materials, and...
- ...will demonstrate our values and deliver great service, for internal and external stakeholders. Overall Purpose of The Job The Training Superintendent assesses learning needs and adapts approaches to meet desired learning outcomes and learner needs. He/ She is...
- ...Conduct comprehensive assessments to identify organizational training needs and skill gaps. Trains all Cashiers or Sales Associates on the POS system and all cashiering-related processes within area of assignment. Utilize a variety of instructional techniques and...
- ...learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a...
- ...Job Accountabilities # Learning and Development # Training Needs Assessment. Conduct training needs analysis for the assigned employee segment, analyze and provide findings and observations on the results. # Program Implementation/Facilitation. Organize and roll...
- ...Job Description (Key Responsibilities) Training Ensure that training is delivered to all new employees as per the training calendar. Identify and assess training needs through job analysis, quality scores, performance appraisals, and consultation with respective...
- • Training Development & Delivery: Design and conduct product knowledge, sales, and customer service training tailored for beauty advisors and sales personnel. • Sales & Product Expertise: Educate teams on product benefits, application techniques, and effective selling...
- ...We're looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs...
- ...functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. About The Role The Training Specialist (Delivery) facilitates engaging, high-impact onboarding and upskilling experiences that accelerate performance and...
- ...Job Description Summary The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental...
- ...What Success Looks Like In This Role Delivers established training courses using proven material, methods, and techniques. Delivers training to small groups, teams, or organizations with predictable, though evolving, needs and expectations. Delivers training...
- ...Reporting to the Manager of Learning and Development, the Sr. Training Specialist will design and deliver technical courses and skill-based training that align to learning and development priority of the organization. Position Responsibilities: Develop and oversee...
- ...Career Opportunity: Training Manager Qualifications: ~ At least Bachelor's degree holder ~ Experience in handling training for service desk accounts (required) ~ Female (preferred) ~ Experience in attending client calls on SD transitions and other accounts to present...
- ...Job Summary: We are looking for a dynamic and experienced Training Lead to oversee the design, delivery, and evaluation of training programs across BPO accounts. The Training Lead will ensure that new hires and existing employees are equipped with the skills and knowledge...
- ...role contributing to our mission What will they get from this opportunity Position Responsibilities Handle New Hire and cross-training Program Facilitate skill-based training sessions on various topics such as technical or system enhancements, product...
- ...part of helping mom & pop restaurants thrive, please visit us here! What we're looking for We're looking for a highly skilled Training Manager to join our Product Implementation team . In this role, you'll design and deliver effective training programs that...
- Title: Training Director About The Role Lead the strategic design, implementation, and continuous improvement of all Training & Development programs Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver...
- ...Coordinate with relevant parties. And perform data preparation, documentation and audio-visual equipment used in training for ease and speed of operation to completion on schedule. Responsible for training as assigned. To build understanding of employees in operations...
- ...functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. About The Role The Training Specialist (Enablement) supports change enablement and program execution across CX and Production, helping teams adopt new tools,...
- ...What Success Looks Like In This Role Delivers established and more complex training to meet the evolving needs of internal and/or external clients. Owns effort for new tools, technologies, and products in scope. From an internal perspective: o Delivers training...
