Ticketing agent jobs in Ortigas Center

WAVE 1* NO FINAL INTERVIEW! 20K SIGNING BONUS Food Delivery | Healthcare | Financial Accounts | Telco 15,000 - 30,000 Salary Offer Start date: November 25, 2023 Open for all Basic Interview / Non Toxic Account Same day Job offer No Need Resume Interested Applicants...

 ...Functional Responsibilities: Interacts with call center agents, office staff, and remote and home workers via calls, chat, and...  ...regarding IT issues and queries. Records interactions into the ticketing system ensuring accurate and complete ticket profiling, logs, and... 

 .... Functional Responsibilities Interacts with call center agents, office staff, and remote and home workers through warm transfer...  ...IT issues and queries. Records interactions into the ticketing system ensuring accurate and complete ticket profiling, logs, and... 

 ...Bachelor's Degree in Logistics, Business Administration or relevant field - Proven work experience as a Purchasing Officer, Purchasing Agent or similar role - Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors) - Hands-on... 

 ...preferred vendor) Seeks out the best price available within the market Prepares quotations in ConnectWise Sell Maintains tickets in ConnectWise Manage Procurement Determines the most appropriate vendor for different orders taking into account... 

 ...new clients and evolve our solutions. Duties Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets Providing remote support to a very wide array of customers Supporting servers, desktops and applications within an... 

 ...Citrix Certified CCNA   Duties: Assists Level 1 and Level 2 Service Desk technicians to progress and resolve tickets either as a point of escalation or as a mentor Providing remote support to a very wide array of customers Supporting servers... 

 ...Level 3 Cybersecurity Incident Response Level 2 IR coordination Daily Cybersec Ticket Management Vulnerability Assessment and Pen Testing Exercise. Assist in requirements analysis and solutions design. Assist in project management deliverables... 

 ...issue/inquiry. 3. Request for the details from the API Consumer necessary for the investigation and resolution process. 4. File a ticket to the ticketing system of the bank for proper documentation and monitoring. 5. Investigate the nature of the issue or inquiry... 

 ...reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis • Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue • Enrolls and integrates new systems, applications or business... 

 ...Transport network, Backbone routers, Core technologies)  Incident Management  Change Management  Collaboration tools and trouble ticketing systems (LYNX, NuRemedy, Complete G Suite)  Intermediate / strong technical and analytical skills.  Requires judgment in... 

 ...platforms for operators’ and utilities’ outages, weather events, wildfires, flooding, etc, to maintain team awareness Accepting trouble ticket assignments Initial impact and priority assessment Creating new MIRs when needed Update the Major Incident Record (MIR) with key... 

 ...solving skills, with a learning and growth mindset. Experienced in organizational management, change management, stakeholder management and project management. Progressive Change Agent, Innovative, Resilient, Agile and Flexible i.e. willing to go on fieldwork....