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- ...planning, forecasting, and/or workforce management with a large global call center. • Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-variant regression, moving averages, etc. • Experience with labour...
- ...methods to observe employee's demeanor, technical accuracy, and conformity to company policies. • Monitor individual team members' statistics for Attendance, AHT, Productivity, and Quality. • Recommend and apply corrective measures for team members who do not meet...
- ...year college or university with two to four years related experience. o Strong analytical skills and ability to use descriptive statistics & predictive analytics methods to translate data into business insights. o Ability to work in an environment where activities...
- ...measure quality standard. Utilizes available tools to track and maintain consistent quality audit review results. Develops statistical reports based upon the audited data and transactions. Works closely with internal clients and stakeholders to implement system...
- ...new to bank customers. Qualifications Bachelor's degree in accounting, Business Management, Banking & Finance, Mathematics, Statistics, Marketing, Economics At least 3 yrs work experience in sales, marketing and acquisition Skill required: Presentation,...