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- Implementation and Application Support • Implement software packages at customer sites • Respond to and troubleshoot all customer software issues for G+D SWS products. • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times....
- ...parties to ensure a smooth development process. ~ Implement, test, and troubleshoot software functionality, identifying and resolving bugs and issues. ~ Provide second-tier support to end users, addressing their inquiries and technical concerns effectively. ~...
- ...Identify and analyze user requirements Prioritize, assign, and execute tasks throughout the software development life cycle Develop Java EE applications Write well-designed, efficient code Review, test, and debug team members’ code Design database architecture...
- ...business outsourcing needs to its clients Position: SaaS Technical Support Specialist Company Industry: IT Company Work Location:... ...to clients via phone, email, or chat Troubleshoot hardware, software, and network-related issues Experience with Salesforce.com...
- ...Responsibilities We are seeking a Software Engineer (Dev) to join our Philippines-based development team. This role will contribute... ...applications. Contribute to the ongoing maintenance, enhancement, and support of existing C++ (MFC) and C# applications. Develop and...
- ...effectively in a fast-paced environment. Proficiency with Microsoft Office applications and customer relationship management (CRM) software. Strong attention to detail and organizational skills. Ability to remain calm, patient, and professional when handling...
- ...manage incidents and service requests. • Troubleshoot access, software, hardware, network, email, and endpoint issues. • Perform approved account resets, installations, configurations, or remote support actions. • Escalate incidents with complete diagnostics and...
- ...JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues through guided support. The successful candidate should be organized, capable in the relevant field, and able to work professionally...
- ...Provide first-level technical support for hardware, software, network, and system issues (in-person, phone, or remote). Install, configure, and maintain computers, printers, operating systems, and software applications. Diagnose and resolve problems related to desktops...
- ...by-step solutions. Ensures customer concerns are handled efficiently and professionally. Key Responsibilities: Handle technical support calls. Troubleshoot basic technical issues. Guide customers through solutions and procedures. Document technical concerns...
- Manage large amounts of incoming calls, chats, and emails Generate sales leads Identify and assess customers’ needs to achieve satisfaction Built sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate...
- ...JOB DESCRIPTION The Chat Support Representative will provide fast and accurate customer support through live chat and messaging channels. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team...
- ...Description Provide technical assistance and support for incoming queries and issues related to IT systems. Diagnose hardware and software problems, and implement effective solutions. Maintain and monitor computer systems and networks to ensure optimal performance...
- ...Technical Support Representative We are looking for a talented Technical Support Representative to join the client's team and provide... ...and errors, interacting directly with operating systems and software to provide updates and patches. Main Responsibilities •...
- ...Responsibilities: Customize and manage the workforce management software to align perfectly with our organization's goals Dive into... ...and supervisors through comprehensive training and ongoing support for the workforce management software Proactively monitor and...
- ...Company profile: A leading IT/BPO provider that specializes in finance and accounting, healthcare support, and customer experience services, enabling international clients to streamline operations and enhance business performance. Position: Technical Support Agent...
- ...for Work From Home, Hybrid, and Onsite positions. Available Roles: • Voice Accounts • Non-Voice Accounts (Chat and Email Support) Key Responsibilities: • Respond to customer inquiries and provide accurate information • Resolve customer concerns in a professional...
15000 - 40000 Php
...professional, we may have an opportunity that matches your skills and career goals. Key Responsibilities Voice / Customer Support Roles Handle inbound and outbound customer inquiries professionally. Provide accurate information regarding products, services...- ...JOB DESCRIPTION The Email Support Representative will resolve customer concerns through clear, complete, and professional email correspondence. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned...
- ...JOB DESCRIPTION The Customer Support Representative will manage customer support cases that require investigation, follow-up, and coordinated resolution. The successful candidate should be organized, capable in the relevant field, and able to work professionally with...
- ...Job Overview Our client is seeking a Technical Support Representative to deliver high-quality technical assistance for a cloud-based software platform. This role serves as the first point of contact for customers, providing timely troubleshooting, product guidance...
- ...documentations. Escalating queries and concerns when necessary. Job Requirements: Previous customer service, call center, or support experience preferred but not required. Strong verbal and written communication skills. Ability to remain calm, professional,...
- ...Trust & Safety Technical Support Specialist Job Role A Trust & Safety Technical Support Specialist provides professional voice-based support for users and customers experiencing technical, software, account, and platform-related concerns. The role combines technical...
- ...systems and CRM tools. (Preferred but not required) ~ Amenable to working onsite at Double Dragon, Pasay. ~ Shifting schedules to support 24/7 customer operations. ~5 months project-based ~ Availability to work evenings, weekends, and holidays as needed. Fixed...
- ...service! Open Positions Work From Home (WFH) Hybrid Setup Onsite Voice Accounts Non-Voice Accounts (Chat & Email Support) Key Responsibilities Respond to customer inquiries and provide accurate information Resolve concerns efficiently and professionally...
- ...Learn About New Products and Services • Develop Customer Service Solutions • Bachelor’s Degree • Proven experience as Chat support or similar role • Customer service • Computer literacy • Problem-solving skills • Organization skills • Good attitude...
- ...Description Provide excellent customer service and support via various communication channels. Assist customers in troubleshooting and resolving issues with products and services. Maintain accurate records of customer interactions and feedback. Collaborate...
- ...Requirements Educational Qualifications: High School diploma or equivalent. Experience Level: 0–2 years of experience in customer support. Skills and Competencies: Strong communication and interpersonal skills. Responsibilities and Duties: Ability to handle...
- ...complimentary manicures for waiting guests, noodle acrobat performances, and high-tech automated kitchens in some location. POSITION: Brand Support Executive INDUSTRY: Food Service Industry (Restaurant) WORK LOCATION: Pasay WORK SCHEDULE: Dayshift SALARY: Php25,000-...
- ...Support sales team by providing technical assistance and product knowledge. Address client technical queries and ensure solutions align with their needs. Collaborate with the R&D team to relay feedback and improve product offerings. Maintain an in-depth understanding...