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- ...day operations of the Program’s Customer Service team. • Ensure staffing requirements are... ...planning, and retention strategies. • Manage capacity planning and scheduling to ensure... ...CS knowledge, product understanding, and soft skills. • Define KPIs and develop balanced...
- ...Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence...
- ...The Service Delivery Operations Head is responsible for leading and managing end-to-end service delivery operations across Service Desk, Field Support Services (FSS), and Account Service Management (ASM) teams. This role ensures operational excellence, SLA/KPI compliance...
- ...Preferably experienced in automotive service work, repairs, and diagnosing vehicle repair needs Strong communication, leadership, and organizational skills, with the ability to handle multiple clients demands effectively Well-versed in the strategic after-sales process...
- ...partnering with an organisation in the Professional Services sector to hire a Business Development Manager. This opportunity is based in Ortigas and follows a... ...intelligence/lead-generation tools, and Microsoft 365. Soft Skills & Leadership Competencies Ability to build...
- ...Job Summary Responsible for managing after-sales service operations, ensuring customer satisfaction, handling warranty concerns, and leading the service team to deliver timely and quality support. Key Responsibilities Oversee daily after-sales service operations...
- ...effectively and efficiently. Maintain a detailed understanding of company products and services to provide accurate information. Document interactions in the customer relationship management (CRM) system. Collaborate with other departments to ensure customer...
- ...We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal...
- ...Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance... ...response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead incident...
- ...We are looking for an experienced General Services Manager to oversee facilities, security, maintenance, and housekeeping across our head office and retail stores. This role ensures that all company facilities are safe, secure, and well-maintained to support smooth business...
- ~ Manage teams with a headcount of 65 to 80, supporting up to 20 accounts/clients. ~ Monitor KPIs and SLAs across all accounts and ensure service excellence. ~ Lead and coach Group Leaders and Team Leaders, conduct performance reviews, and implement improvement plans...
- ...Description Provide professional and courteous customer service via phone, email, and chat. Assist customers with inquiries regarding products and services. Resolve customer complaints and issues effectively and efficiently. Maintain accurate customer records...
- ...JOB OBJECTIVE: We are looking for an experienced and dynamic Customer Service Manager to oversee the day-to-day operations of our customer service team. The CSM will be responsible for ensuring high levels of customer satisfaction, resolving issues efficiently, and driving...
- ...We’re Hiring: Customer Service Manager Ortigas, Pasig City | Cepat Kredit Financing Inc. Customer service in financial services isn’t just about answering concerns—it’s about building trust and protecting consumers. We’re looking for a Customer Service Manager...
- ...MANAGER, CUSTOMER SERVICE Wholesale & Franchise Accounts, Philippines (M4) Department Wholesale Reports to Director, Wholesale Philippines (M2) Location Philippines Grade M4 Personnel managed Customer Service FTE (2) External (3) Additional...
- ...Customer Service Manager About the Role We are looking for an experienced Customer Service Manager to lead and develop a high-performing customer support team. This person will be responsible for overseeing day-to-day customer service operations, improving service quality...
- ...Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including: Providing customers with product information and availability, estimated time of...
- ...We seek an experienced Service Delivery Manager to lead the launch and management of our new office. This is a rare opportunity to build and lead a high-performing technical team, integral to delivering our core platform, insurance products, and global support services...
- ...in Sucat (Paranaque), Naga (Camarines Sur), Legazpi, Calbayog, Tacloban, Ormoc, Cebu, Dumaguete, Iloilo, Kalibo and Roxas SERVICE MANAGER ~ Overseeing the Service, Parts and Accessories operations; including coaching and training Technicians; planning and managing...
- ...About the Job Location: Cebu Corporate Title : Assistant Manager to Manager Work Arrangement: Onsite Our Store... ...experienced professionals to join us in Cebu with the role of Service Manager. In this role, you will be responsible for running the...
- ...alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Service Management Sr Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Work hand in hand with the CM Operation Managers & Operation...- ...stakeholder influence across markets. Role Overview A Client Services Manager is responsible for building and maintaining strong... ...Key technical or functional skills: Powerpoint, Excel, Soft skills/personality traits preferred: Strong in negotiation, communication...
- ...Service Manager III Shape the Future of Global Service Management at ING Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we...
- ...Job Title: Client Services Manager Program: Travel and Hospitality Work Location: MOA Taguig Work Setup & Schedule: Onsite/Night Shfti Headcount: 1 Start Date: ASAP Job Details: What you'll be doing Manage a team of customer service representatives, providing...
- ...Who We Are Xillium is not a traditional services company, and we are intentional about that. We build long-term partnerships with... ...training and mentorship. This is not a traditional account manager role. We designed it for people who may have no background in account...
- ...Job Title: Client Services Manager (RPO) Location: BGC Arrangement/Shift: Full-Time/Onsite; 11 PM to 8 AM Key Responsibilities: Leadership & Strategy: Lead managers and teams; set direction and KPIs; drive performance; build leadership bench and succession...
- ...for automation and process improvement. ~ Proven experience managing Microsoft 365, cloud platforms, and modern workplace technologies... ...Management and Ticket Resolutions Address issues and service requests that relates to all technology, from workstations, servers...
- ...Description Lead the customer service team to ensure high-quality service delivery. Develop and implement customer service strategies to enhance customer satisfaction. Oversee account management and maintain strong relationships with key clients. Handle complex...
- ...Security Managed Services Practitioner Manila onsite Shifting schedule Join a global team and play a key role in protecting enterprise systems and data from cyber threats. We are looking for a security professional with strong experience in SIEM and cybersecurity...