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- ...customer conversations from initial inquiry through conversion, delivering fast, thoughtful, and high-quality responses via chat, email, SMS, and phone Proactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-off...
- ...especially email and chat support). ~ Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS) ~ A general understanding of content moderation. ~ Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly...
- ...our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO You will interact with customers across multiple channels (SMS, email, chat, phone) to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy,...