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- ...IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity. POSITION SUMMARY This position... ...a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact...
- ...IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity. The Silver Concierge Agent is an office-based role responsible for delivering exceptional post-sales service while proactively identifying opportunities to enhance the...
- ...assigned projects. Requirements Job Requirements and Credentials: ● Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment. ● Excellent written and verbal English required. ● Proven...
- Freelance Sales Agent St. Peter Freelance Sales Agent How to be become a St. Peter Sales Agent? What are the St. Peter Sales Agent requirements? Join our growing team! *This is a freelance work, part time job, no quota is required *You can sell in your areas...
- ...A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first...
- ...We are seeking Collections Agents to join a growing team at MOA Pasay. The ideal candidate will be responsible for contacting customers... ...in both spoken and written English Amenable to work fully on-site in MOA Pasay Amenable to work on graveyard shift and shifting...
- ...Role Overview A technology-enabled services organization is seeking a Technical Support Agent to deliver high-quality technical assistance to customers using enterprise software platforms. This role serves as the first point of contact for technical inquiries, helping...
- ...POSITION SUMMARY: The Tier 1 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual. Position requires a high level of multitasking and the ability to change direction instantly. Individual must possess a “can...
- Bachelor’s degree in Tourism, Hospitality Management, and other related courses. Effective communication skills with proficiency in the English language Fresh graduates are encouraged to apply.
- ...different contact center attendance policies across the brands and sites in North America as well as the Philippines. This includes the... ...and positive interaction with all levels of management, agents and colleagues is imperative. The administrative requirements in...
- ...comprehensive training and strategic partnerships, they empower skilled agents to deliver seamless, complex interactions while driving... ...on with PBX systems, VoIP technologies, router configuration, on-site platform deployment, and hardware/network troubleshooting. The role...
- ...audiences. ~ Databricks experience preferred. ~ Experience with big data preferred. ~ Experience analyzing conversational IVR and Agent assist technologies preferred. ~ Experience analyzing Generative AI and LLM systems preferred. ~ PowerBi experience required....
- ...inefficiencies, and revenue-impact opportunities within contact center workflows. 3. Supports ongoing analysis of guest behavior, agent performance, call volume, and travel services operations to guide both tactical adjustments and strategic decision-making. 4....
- ...without compromising service factors. # Acts as liaison with management and vendor partners to identify gaps and trends associated with agent schedule adherence. # Supports special projects to ensure they are completed in a timely and accurate manner. # Participates in...
- ...dates Reviews daily and monthly productivity goals to ensure adherence to schedule and department objectives Investigates travel agent/guest complaints on bookings, produce, service, billing, air, credit, or pre/post vacation experiences. Examines booking history,...
- ...capture of loan profile, schedules and cashflows. ~ Execution of drawdowns, rollovers and trade settlements with Borrowers, Facility Agents, Custodians ~ Liaison with Transaction Administrator to reconcile cashflow schedules and monitor settlement activities ~...
- ...being utilized. Day to day is responsible for actioning all quality and ticketing exceptions related to failures caused by systems or agent failures. Essential Duties and Responsibilities: 1 . Workes on daily financial loss reports to identify root cause and...
- ...safety and well-being of the crew members. # Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner. #...
- ...overseas especially for Project shipment and O&E customer as such negotiating ad hoc rate Maintaining good relationship with IP local agent as such negotiating ad hoc rate Maintaining good relationship with customer both new IP customer and existing IP customer...
- ...Architecture that optimizers performance and cost Performs other duties related to architecture and/or infrastructure Serve as change agent by introducing best practices of P11 to the enterprise Qualifications ~ Graduate of BS Computer Science or Software...
- ...Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. Gives processes and business updates to the team. Examines known best practices for continuous...
- ...customer relationships through demonstrating a detailed understanding of customer business strategy and needs Support on the on-site re-booking of existing customer accounts Communicate to leadership the latest customer pipeline and booked information through accurate...
- ...frames are achieved along with the delivery of quality customer service. Coordinate and monitor the work product between Tier 1 Agents and resolution partners. Continually review internal application systems, procedures and processes to ensure operational efficiency...
- ...communication and resolution with our airline vendors. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment. The Ticketing & Tariff Supervisor will be responsible...
- Leads enterprise property and facilities operations including construction, MEPS systems, maintenance, safety, and compliance across multi-brand sites. Ensures asset reliability, regulatory compliance, and operational readiness.
- ...sales experience Must have experience as a Supervisor or Team Leader Demonstrated talent for coaching, developing, and mentoring agents to unlock their full potential. Outstanding communication skills that inspire collaboration and create a dynamic, engaging team...
- ...limited to the following: Supervise and support the installation, testing, and commissioning of Overhead Contact Systems (OCS) on-site in accordance with approved designs, technical specifications, and safety standards. Coordinate daily OCS construction...
- ...experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations. Proactively adjust schedules and oversee overtime and...
- ...messaging Support initiatives that build and maintain strong community relations and social license to operate Conduct weekly site visits to Rizal and Pakil, Laguna to gather updates, assess stakeholder sentiment, and support on-site communication needs Crisis...
- ...are not available. • Closely communicate with concerned Sales Managers regarding the progress of negotiation processes. • Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available. • Attend regular communication...