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Your future duties and responsibilities:
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual...
30000 Php
LOCATION: QUEZON CITY AND CEBU, PHILIPPINES
JOB TITLE: SERVICE DESK ANALYST
The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives...
25000 Php
...Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints with empathy and efficiency.
• Process orders, returns, and...
...Undergraduate/Bachelor’s degree in any field
• At least 1-2 years’ service desk experience with Service Now background in a BPO setting
•... ...and weekends
Tower Description:
• The Service Desk Analyst will be responsible for Service ticket creation / assignment/...
...problem solving skills
• Good process mapping ability
• Proactive, service-minded, and able to multi-task
• Good interpersonal skills
•... ...duties and responsibilities:
Experience
• Previous Service Desk experience
Others
• Willing to work in shifts
• Able to work...
...Shifting Schedules
Required qualifications:
> Completed at least 1 Year in College (no back subjects)
> At least 18-36 months of Service Desk/ TSR Hardcore tech Experience
> Experience with IT infrastructure and Business applications, Password reset, and Ticketing...
30000 Php
Help Desk Support
a. Install, configure and troubleshoot MS Office Applications; PC Operating System (ex. Windows 98/XP/2000/7/Mac... ...;
b. Maintains and updates daily monitoring of deliverables of service;
c. Prepares and submits needed reports;
Teamwork
a. Flexibly...
50000 Php
Title: IT Service Desk Support
Contract Duration: 8 months
Work Arrangement: Onsite
Location: McKinley West, Taguig
Salary Offer: Php46,000 + Php4,000 non taxable allowance
Qualifications:
· 4 to 6 years of IT Service Desk experience
· At least 1 year of experience...
25000 Php
At least 1 year of experience in MacOS troubleshooting and configuration
Willing to do overtime
Familiar in iOS code is a plus
Will be deployed in our business partners
50000 Php
...prioritise, and monitor all incidents and request reported to the Service Centre
Monitoring call volumes and trends to identify... ...including Problem and Change Management
Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs)...
21000 Php
● Follow standard operations and procedures.
● Recognize and escalate priority problems in accordance with Client standards.
● Ensure one call resolution prioritizing customer satisfaction.
● Perform basic troubleshooting when necessary.
100000 Php
...Qualifications:
> Fluent in English and Cantonese
> At least 2 years experience in technical support (can be BPO but preference is service desk type of work)
> Amenable to work in a 24x7 schedule, mid-shift
> Onsite setup for the first 3 months (and will then transition...
...Digital Solutions
Work Style
Hybrid
Jobbeschreibung
~ Required experience: At least two years of IT technical support or service desk experience
Zusätzliche Stellenbeschreibung
Job Description
Service Desk Position Summary
Provide first-level IT...
...delivery centers in
the Philippines, MicroSourcing remains the country's largest
provider of offshoring solutions.
Service Desk Analyst , be 100% YOU with MicroSourcing!
Job Responsibilities:
~ Troubleshooting: Diagnose and resolve complex technical issues...
~ Required experience: At least two years of IT technical support or service desk experience
...our client's global operations, providing essential support to customers while enjoying the flexibility of remote work. As a Service Desk Analyst , you will remotely support customer requests and incidents by phone and email. Your responsibilities will include...
...Flexibility
Are you someone who thrives on providing top-notch customer service and wants to play a pivotal role in the global retail sector Our client invites you to join their team as a Service Desk Analyst . In this position, you'll have the chance to indulge in your...
...Job Type: Permanent
Schedule: Shifting
Work Setup: 100% Onsite
Work Location: McKinley, Taguig City
Service Desk Analyst:
· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests...
...to the conclusion.
● During change, acts systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
● Responds to common requests for service...
...Role: Service Desk Analyst
Location: Taguig City, Metro Manila
Schedule: Mid shift
Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
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