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- ...strong interpersonal abilities. A U.S.-aligned spoken English accent is an advantage. Working knowledge of Salesforce and RingCentral. Proficiency with Microsoft Office, Google Drive, Gmail, Salesforce, and RingCentral is a must. Proficiency with Monday.com...Remote job
- ...Prepare and manage weekly work schedules, adjusting for absences and training. * Monitor and evaluate team performance through RingCentral call analytics and email activity to ensure service standards are consistently met. * Conduct regular call and email coaching sessions...
DTW Philippines OPC
Makati17 days ago - ...regularly to accommodate exceptions such as sick leaves, vacation days and training sessions. * Generate weekly call reports from RingCentral to make sure service levels are being met, while identifying any anomalies (both positive and negative) that can be used for...
DTW Philippines OPC
Makati17 days ago - ...case management systems (training will be provided for firm-specific tools) Tools & Platforms: MyCase (training provided) RingCentral Google Workspace (Docs, Sheets, Calendar, Gmail) Technical Requirements: • USB Headset with Noise Cancellation feature •...
- ...resolve miscalls and missed customer calls to ensure proper customer follow-up. 5. Tools & Channel Administration • Co-manage RingCentral and HubSpot user accounts. • Monitor and assign Amazon Seller Central messages. • Update and maintain QA-approved email...
- ...troubleshooting VoIP/SIP-related issues and packet captures using tools like Wireshark. Familiarity with UCaaS platforms (e.g., Zoom Phone, RingCentral, Microsoft Teams, 8x8, Cisco WebEx, etc.). Excellent communication and customer service skills with the ability to explain...
- ...candidates previously connected to Sutherland (case-to-case basis; must have at least 2 years gap) ~ Not qualified if with experience in RingCentral, Avaya, or Cisco Recruitment Process: Initial Interview Program Interview Client Interview Additional Notes:...
- ...SIP, RTP. Hands-on experience with packet analysis tools (e.g., Wireshark). Familiarity with platforms like Zoom Phone, RingCentral, MS Teams, WebEx , or similar. Strong communication skills with the ability to simplify complex technical concepts. Comfortable...
- ...connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualified Job Responsibilities/Scope of Work: B2B - Account Management • Encourage clients to...
- ...support environment with shifting priorities. Preferred (Not Required): Experience working with UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Microsoft Teams Voice. Basic familiarity with SIP protocol and QoS principles. IT certifications (CompTIA...
- ...Professional Services Operations Analyst Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2...
- ...with the following tools is preferred:_** * CRM platforms (HubSpot, Salesforce, Zoho, Pipedrive, or similar) * Dialers (Aircall, RingCentral, JustCall, Dialpad, Five9, or similar) * LinkedIn Sales Navigator * Apollo.io, ZoomInfo, Lusha, or other prospecting...
